EXL’s vision is to be an indispensable partner for data-led businesses.
The pandemic has forced all companies to become data-led businesses.
Over the past few months, the pandemic has changed the way we buy, the way we work, the way we manage our health, and our lifestyles. In a year defined by uncertainty, key trends have emerged about businesses can survive and thrive.
Businesses are responding by investing more heavily in analytics, digital and the cloud.
Worldwide spending on cloud services grew 30% in the second quarter this year compared to the second quarter in 2019, according to Canalys, and more than $90 billion is anticipated to be invested in AI and big data to improve customer experience by 2022, according to Gartner.
These investments are a step in the right direction but will only be as successful as their ability to deliver superior customer experience, improve operational resilience, optimize efficiency and build sustainable growth into their businesses. To generate value from digital, companies need to adopt a new framework for the Data-led Business.
With our deep domain expertise and data and analytics leadership, we have created a framework for value-creation for the data data-led businesses to increase the value they create for their customers.
EXL’s value creation framework for the data-led business enables better business decisions by modernizing data architecture and enriching data across the enterprise. Data is crucial to enable better business decisions when combined with analytics. Data is also the fuel needed for applying intelligence in operations. Companies are investing in digital technologies but they only create value when orchestrated to improve customer experience, business outcomes and operational efficiency.
Each level in the pyramid of the value-creation framework represents more complex and sophisticated solutions that create greater and more significant value for EXL clients.
Click here to read more about the framework and how data powers the value created from digital transformation.