Deliver personalized experiences

Using data, analytics and AI

Deliver personalized experiences

Using data, analytics and AI

Driving Retail CX Forward with Data-Driven Insights

Retailers and consumer products companies have been forced to evolve faster than at any time in recent history. Meanwhile, the competition is ready to pounce, as fickle consumers continue to expect a seamless customer experience akin to the slickest online providers. For long-term growth and profitability, you need a next-level partner who understands the game and can help you enable a rapid, intelligent response leveraging data, analytics, and AI.

We are excited to participate in CX Retail USA Exchange 2024, September 24 – 25, 2024 at Marriott Dallas Uptown, Texas. Join us to dive into the latest trends and innovations driving the future of CX. Explore strategies for harnessing data insights to exceed customer expectations and stay ahead of the competition.

Our solutions and thought leadership

Assisting Agents and Buyers with EXL’s Generative AI Solutions

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EXL customer experience insights hub

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Elevating the customer connection: Insights from Narasimha Kini, EVP

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Testimonials

Our clients’ success is our success

Mike Racer Sephora Elevating supply chain operations using digital and analytics

Orlando Gadea Ross Stanley, Black and Decker Inc Transform your business with Generative AI

Graham Todd The Very Group Leveraging the power of data to engage customers

Insights

Explore the latest perspectives

EXL named a Market Leader in HFS Horizons Customer Exper...

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Enhancing the customer experience with generative AI

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The new contact centre economics: Balancing people and A...

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Partner your way

Choosing your customer experience and digital partner is about more than capabilities. It’s about collaboration and character. See how we partner with clients – your way.