EXL Digital Claims Intake Solution

First Notice of Loss (FNOL) is a critical step in the claims lifecycle. It is an organization’s first opportunity to demonstrate the value they provide to policyholders, and sets the tone for the entire claims process. FNOL can be a nightmare for customer experience when stifled by a tedious, inconsistent experience, and equally stressful for claim handlers obstructed by manual redundancies.

EXL’s Digital Claim Intake solution is capable of engaging customers across multiple lines of business through various channels, including telephony, webchat, email, fax, web and mobile self-service with ease of integration with claim management systems. Powered by a highly skilled human workforce with over a decade of claims handling experience for top insurers and enhanced by EXL’s AI technology, EXL Digital Claim Intake solution delivers a consistent omnichannel customer experience and maintains the level of service existing customers are accustomed to by harnessing the power of data to refine the claims intake flow.

How is EXL Digital Claim Intake Solution different

Relevant domain expertise

Relevant domain expertise

Leading capabilities in data, analytics and digital

Leading capabilities in data, analytics and digital

Dynamic Questionnaire and rich library of loss-specific questions

Dynamic Questionnaire and rich library of loss-specific questions

Proven delivery partner for voice, non-voice FNOL and Claims Analytics

Proven delivery partner for voice, non-voice FNOL and Claims Analytics

Strong partner ecosystem for tech components and data enrichment

Strong partner ecosystem for tech components and data enrichment