EXL Digital Claims Intake Solution

Solution

EXL’s Digital Claim Intake Solution brings an end-to-end FNOL delivery ecosystem to drive best-in-class personalized experience and empathy for claims reporters, while ensuring a data-rich intake from the start to aid and expedite downstream claim handling.

Customers expect their providers to be their personal concierge and be responsive when they reach out to notify a claim. They want to report losses in ways that are convenient and available on demand. Only insurers agile enough to meet customers wherever they are in this critical moment of truth will survive an ever-changing consumer landscape. With round-the-clock coverage, EXL’s Digital Claims Intake solution will stand at the ready whenever the need for claim intake should arise.

Enabling omni-channel support with Digital Intake Platform

• Self-Service Mobile & Web – EXL’s self-service tools equip policyholders and agents with a modern digital portal and mobile app to report a loss, check status, and upload documents.
• Voice Intake – a dynamic flow that guides the intake specialist, who in turn guides the customer
• Non-Voice – smart data extraction powered by EXL’s Extracto.AI, validation, and assignment
• Omni-channel Save & Retrieve – Customers can report a loss via multiple platforms (phone, email, self-service app) and switch between those options on demand for better customer experience and efficiency

24X7 support with Claim Intake Specialists

Offload the responsibilities associated with onboarding, training and managing a fulltime workforce to EXL. EXL’s solution can provide a scalable team of claim intake specialists across all lines of business, operating 24X7 including providing support during CAT and weather surge events. EXL claim intake specialists will perform according to the organization’s standards, with the ability to consistently hit the mark of performance goals.

Solution features