PRODUCT BENEFITS
Reduce cost to serve through Contact Deflection and improved Contact Center Efficiency
Reduce Human touchpoints by providing Self-service across channel, thus improving customer experience
Digitized customer interaction journey with end to end automated virtual assistant
Improve quality and compliance by automated data validation, auto authentication and verification

Meet with our product expert to know more:

SOLUTION HIGHLIGHTS

Assisted Telephonic Intake

Voice guided solution for medium to complex information exchange without human assistance

Conversational AI

Powered with NLP and Machine learning based conversations across various voice/ non-voice channels like Telephony, IoT, Webchat, WhatsApp/Social Messenger etc.

Touchless Outbound

Proactive Outreach solution powered by Conversational AI and Predictive Dialer for customer communication exchange for a completely human less operation.

Co Pilot Mode

Escalating to human assistance and maintain context providing true Omni channel experience.

Embedded Analytics

Actionable insights using embedded analytics for continuous improvement

  • Assisted Telephonic Intake - Voice guided solution for medium to complex information exchange without human assistance
  • Conversational AI - Powered with NLP and Machine learning based conversations across various voice/ non-voice channels like Telephony, IoT, Webchat, WhatsApp/Social Messenger etc.
  • Touchless Outbound - Proactive Outreach solution powered by Conversational AI and Predictive Dialer for customer communication exchange for a completely human less operation.
  • Co Pilot Mode - Escalating to human assistance and maintain context providing true Omni channel experience.
  • Embedded Analytics - Actionable insights using embedded analytics for continuous improvement
Proven Outcomes


Intelligence

Digital Intelligence is the foundation of everything we do, and inspires our ideas and research.

WHY EXL
Digital Transformation. Strengthened by deep knowledge of domains.

Digital Transformation. Strengthened by deep knowledge of domains and data to understand the context of specific customer interactions, it is the power to redefine your market, re-engage your customers, reconfigure your cost base, and reimagine your business models

EXL Intelligent Virtual Assist is an intelligent digital solution with high replicability & applicability in multiple business processes, plug and play model – deployable with limited customization and platform agnostic.

2 AECUS AUTOMATION AWARDS
for leadership in digital transformation, including RPA, cognitive computing, and advanced analytics. (2017)
HIGH PERFORMER
in “HfS Blueprint: Design Thinking in the As-a-Service Economy” (2016)
PARTNER OF THE YEAR
for innovation and technology by Aflac

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