EXL Smart Data Signals

Enabling better decision making with real-time claim monitoring

EXL helps insurers find ways to harness the power of data and automation to enable real-time, granular and actionable insights to influence better decisions. With the EXL Smart Data Signals solution, we provide insurers with near real-time insights across claim, policy, and customer interaction events that enable teams to make better decisions.

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What We Do

Provide claim professionals with automated, dynamic and actionable insights throughout the claim lifecycle
Predict and enable proactive leakage and customer management
Support claim leaders in managing their portfolio
Supplement claim quality management with improved insights and performance prediction

Solution

EXL Smart Data Signals solution is a cloud-native solution that can monitor and assess claims and customer interactions in near real-time throughout the claim lifecycle. The solution identifies signals for teams to proactively action claim files and make better decisions, improving results.

Insurers can leverage a library of pre-built use cases or easily scale new use cases with the solution.

With AI and machine learning continuously monitoring key events, EXL’s solution extracts data points from unstructured data such as claim notes, emails, documents, and calls to identify friction points or gaps in claim handling. It then combines these data points with natural language processing predictive models that deliver near real-time insights that improve customer experience and business outcomes. The actions taken based on these insights are captured and fed back into the models to further learn and enhance the signals generated.