Here's what Forrester says about EXL, a Leader in the Wave, as well as the top scoring vendor in the strategy category.
EXL has a solid vision for insights-driven BPO. It puts skin in the game by driving innovation on both technology and commercial models; for example, it worked with HSBC to create and market an automated digital know-your-customer process.
EXL continues to build on its already impressive capability footprint with a distinct roadmap to provide sophisticated insights-driven BPO capabilities at scale to clients in financial services, healthcare, and energy.
EXL has demonstrated the ability to think both wide - across the scope of a business process - and deep, from data to insight to action and outcome. These include standard and nonstandard forms of insights-driven process and technology interventions.
Clients commend EXL's deep bench of insights-driven skills and say that it has 'better analytics than anybody else.' EXL is a strong fit for a variety of clients, but particularly those looking to infuse complex business processes with breakaway value through insights.