What we do

Our unmatched data resources and leading-edge analytics enable our clients to better identify profitable audience targets and market to them. Once enrolled, our digital solutions transform how you engage with your members.

Digital customer acquisition

  • Proprietary data sets
  • Data integration and analytics
  • Customer persona creation
  • Customer journey mapping
  • Contact center operations
Customer experience

  • First call resolution platform
  • Omni-channel customer engagement


Digital Intelligence is the foundation of everything we do and inspires our ideas and research.

Digital Transformation. Strengthened by deep healthcare knowledge.

EXL’s clinical teams, analytics experts, and care management technologists, backed by unparalleled knowledge of the changing healthcare landscape, deliver solutions that address the industry’s most critical challenges. We partner with clients to achieve optimized outcomes, both financial and clinical.
These efforts have received recognition from healthcare industry analysts; most recently we were named a “Leader” by IDC in the healthcare clinical and financial analytics BPO space, and we were positioned in the “Winner’s Circle” in the HfS Healthcare Blueprint Report.

5 of the top 10
US health plans partner with us
 2,000+ Nurses
delivering care management outcomes
1 in 6 american
lives touched by CareRadius®

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