A less than truckload (LTL) service provider with extensive North American coverage


The client required a solution to reduce revenue leakages stemming from misalignment between financial and operational processes.

EXL Solution

EXL implemented six interventions to decrease the dilution percentage, otherwise known as the risk associated with A/R collection. These included an analytical model for reducing rating and re-rating errors, and other technological interventions such as B-Prompt, AssistME and AssessME.

A bill rate tool and complex pricing calculators were also developed to increase accuracy in assigning shipping costs to various goods.


  • Top line impact from timely and accurate
  • revenue booking $13m
  • Reduction in re-rating of bills 35%
  • Reduction in A/R dilution (risk associated with the
  • collection of A/R) 31%
  • Improvement in productivity 21%

The client was able to improve the predictability of their revenue through process improvements, increasing both their borrowing capacity and overall performance.

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