A less than truckload (LTL) service provider with extensive North American coverage
The client required a solution to reduce revenue leakages stemming from misalignment between financial and operational processes.
EXL implemented six interventions to decrease the dilution percentage, otherwise known as the risk associated with A/R collection. These included an analytical model for reducing rating and re-rating errors, and other technological interventions such as B-Prompt, AssistME and AssessME.
A bill rate tool and complex pricing calculators were also developed to increase accuracy in assigning shipping costs to various goods.
- Top line impact from timely and accurate
- revenue booking $13m
- Reduction in re-rating of bills 35%
- Reduction in A/R dilution (risk associated with the
- collection of A/R) 31%
- Improvement in productivity 21%
The client was able to improve the predictability of their revenue through process improvements, increasing both their borrowing capacity and overall performance.