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A path to sustainable
outcomes

Our sustainability program reflects and advances our 
mission to be a company that continually improves, 
reinvents, and evolves.

Sustainability report

EXL aligns sustainability with business value by embedding it across our value chain. We integrate sustainability into our core business through deeper engagement across EXL functions; ongoing dialogue with our CEO, Board, and senior executives; and better measurement of the returns on investment of the sustainability initiatives we choose to undertake. And we continue to explore how our services and solutions help support the progress of our clients’ sustainability goals. This approach helps strengthen ROI, improve operational efficiency, support stakeholder confidence, and drive positive social and environmental outcomes. It is reflected in our governance, standards, priorities, and stakeholder engagement.

Priority topics

We conduct regular materiality assessments to identify the sustainability topics most relevant to our business and stakeholders. To read more about our Materiality Assessment process and outcomes see our double materiality assessment.

Standards and frameworks

EXL's sustainability reporting aligns with globally recognized standards and frameworks to ensure transparency and comparability. We report in accordance with the Global Reporting Initiative (GRI) Standards and align with the Sustainability Accounting Standards Board (SASB) framework for the Technology & IT Services sector. We incorporate the recommendations of the Task Force on Climate-related Financial Disclosures (TCFD) in our climate risk reporting, and we are a signatory to the United Nations Global Compact (UNGC), aligning our strategy with its ten principles on human rights, labor, environment, and anti-corruption. We submit annual climate data to CDP and align our science-based emissions reduction targets with the Science Based Targets initiative (SBTi) framework.

Stakeholder engagement

Meaningful engagement with our stakeholders is central to how EXL shapes and advances its sustainability program. We identify and prioritize our key stakeholder groups — including clients, employees, investors, suppliers, communities, and regulators — and engage them through a variety of channels throughout the year.

  • Client feedback informs service delivery and sustainability integration. 
  • People programs shaped by employee engagement surveys, town halls, and listening sessions.
  • Annual investor outreach program promotes transparency on sustainability performance and governance. 
  • Supplier engagement through our onboarding questionnaire and Supplier Standards of Conduct advances sustainability across our value chain. 
  • Insights from these engagements inform our materiality assessment process and are reflected in our sustainability program.

Leading the change

Community engagement

Community engagement

<p>EXL is focused on assisting the members of the communities in which we live and work to develop market-relevant skills. We provide programming on skills development for adults and children within our communities. We also take part in other charitable and philanthropic initiatives. Learn more about the positive impact we are making on the community.</p>
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People

People

<p>The world we work and live in is full of diversity and powered by innovation. We believe success in such a world will come through an environment that embraces diversity of thought. Learn more about our best practices for people management, and our investments and strategic goals to continuously improve our diversity, equity and inclusion, as well as our corporate commitment to human rights.</p>
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Protecting our planet

Protecting our planet

<p>We drive environmental stewardship through Energy Efficiency and Decarbonization, Waste Reduction &amp; Circularity, Water Stewardship, reduced water and single-use plastics, Sustainable Infrastructure &amp; Operations, and a Responsible &amp; Low-Carbon Supply Chain, reducing our global environmental footprint.</p>
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Governance

Governance

<p>Our commitment to ethical, responsible and transparent business practices defines the way EXL conducts business and engages with stakeholders. Our clients choose to work with us because we provide them with solutions that drive business value in an ethical manner, supported by a strong governance framework which infuses our values into our business relationships and practices. Learn more about our corporate governance framework.</p>
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Sustainable supply chain

Sustainable supply chain

<p>At EXL, we believe that in order to be a truly sustainable organization, we need to ensure that our supply chain reflects our values and the values of our clients. &nbsp;We also recognize the importance of using local suppliers, and ensuring that our overall supplier base is diverse.</p>
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Sustainability documents

Supply chain sustainability confluence 2025
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The 3C Imperative 2026- Leadership roundtable outcome report
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2025 Materiality assessment
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Sustainability report 2024
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Sustainability report 2023
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Sustainability report 2022
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Sustainability report 2021
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Sustainability report 2020
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Code of conduct and ethics
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Corporate governance policies
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Human rights policy
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Supplier standards of conduct
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Climate change policy
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EHS guiding statement
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CDP report 2025
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Awards and recognition

Spotlight on achievements in excellence

America's most responsible companies 2025 by Newsweek
America's most responsible companies 2025 by Newsweek
Ecovadis Gold Sustainability Rating, 2025
Ecovadis Gold Sustainability Rating, 2025
Corporate ESG Performance Prime, Rated by ISS ESG
Corporate ESG Performance Prime, Rated by ISS ESG
Environmental QualityScore 1 Highest Ranked by ISS ESG
Environmental QualityScore 1 Highest Ranked by ISS ESG

Other recognitions

Climate Action 1 & Sustainability Conference & Awards (CASCA), 2026 Award of Excellence in Biodiversity Conservation

ARC, 2025 Global Sustainability Award, Environmental Impact Award

ESG Excellence Award, 2025 Global Safety Summit

Fortune Institute of International Business (FIIB) Responsibility Summit, 2025 Exceptional Leadership in Social Impact and Community Transformation

Golden Peacock Awards, 2025 Sustainability Award

Governance Intelligence, 2025 Best Sustainability Reporting (mid-cap)

Indian Social Impact Awards, 2025 Most Impactful Skill Development Initiative of the Year

Great Place to Work® Certification, 2025–26

Newsweek, 2022-2026 America’s Most Responsible Companies

Newsweek, 2024-2026 America’s Greenest Companies

Rotary India, 2025 National CSR Awards

TIME, 2026 World’s Best Companies in Sustainable Growth

USA Today, 2023-2025 America’s Climate Leaders

UN Global Compact Network India, 2025 National CSR Award (Youth Empowerment) 

World CSR Congress, 2026 Award for Development and Welfare of Women/Girl Child

Sustainable Organization Award UBS Forums, 2026

Global ESG awards 2026- Sustainability team of the year

Global ESG awards 2026- Climate change adaptation

ET Edge Sustainability Alliance, 7th Annual Meeting- Top100 Chief Sustainability Officers of 2025

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