Featured Insights
Scale your brokerage for an AI-driven insurance economy
ISG recognizes EXL as a leader in insurance services
AI in insurance
Aon
Working with EXL who bring a comprehensive framework, we are reimagining how we deal with large volumes of customer communication including emails, documents and data.
"Manual document overload slows operations and impacts data quality."
"Legacy workflows reduce speed-to-bind and increase costs."
"Inconsistent service and slow response times hurt customer loyalty."
Challenges we’ve heard from insurers
"Manual quality checks increase compliance risks and costly errors."
"Underused technology investments limit efficiency and ROI."
"Fragmented data limits insights and analytics capabilities."
Insurance Solutions for Brokers
Pre-Placement Intelligence
Using data and strategic marketing to identify, attract, and qualify insurance buyers.
Placement & Broking Process
Streamlining renewals, loss analysis, submissions, quotes, and policy issuance for faster placement.
Policy & Plan Management
Streamlining policy management with digital tools for efficient service and compliance.
Certificates & Claims Processing
Efficient certificate generation and claims processing to reduce cycle times and leakage.
Invoicing, Billing, Accounting & Settlement
Streamlining billing, invoicing, and accounting for accurate, timely settlements.
Risk Management Services
End-to-end risk management support through surveys, risk control, and analyticsOn small screens, swipe horizontally or use the left and right arrow keys to browse solutions.
Teaming with <br><span class="wm-orange-text">top partners</span>
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Frequently asked questions
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Discover EXL solutions for brokers, agencies, MGAs, and wholesalers
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EXL provides end-to-end insurance broker solutions across the full distribution value chain, including pre-placement intelligence, placement and broking process automation, policy management, certificates and claims processing, invoicing, accounting, and risk management services. Powered by AI, analytics, and intelligent insurance workflow automation, our solutions help brokers, agencies, MGAs, and wholesalers drive efficiency, reduce costs, and deliver better client outcomes.
EXL leverages AI solutions for insurance brokers and insurance workflow automation to eliminate manual effort in document processing, redesign legacy workflows, and embed intelligent decision models. Our insurance MGA solutions and broker agency management capabilities reduce time spent on repetitive tasks, accelerating speed-to-bind and improving submission quality for MGAs and wholesalers.
EXL's AI solutions for insurance brokers automate document conversion, streamline omnichannel customer service, and provide proactive analytics for better decision-making. Using NLP, machine learning, and generative AI, EXL helps agencies and brokers handle high volumes of customer communications more efficiently, reducing costs and freeing teams to focus on higher-value work.
Brokers and wholesalers partnering with EXL benefit from measurable outcomes: reduced cost per claim, improved NPS through better customer service, higher data quality for strategic analytics, and increased ROI from digital technology investments. EXL's insurance MGA solutions and insurance agency management software help organizations scale efficiently without proportional cost increases.
EXL redesigns omnichannel customer service operations for insurance agencies and brokers, introducing AI-powered contact center tools, proactive digital adoption programmes, and seamless multi-channel engagement. Our insurance agency operations expertise enables organizations to deliver hyper-personalized experiences that improve retention and NPS.
EXL brings deep insurance domain expertise combined with market-leading AI and analytics capabilities. As a strategic partner for MGA and insurance operations, EXL enables brokers, agencies, and wholesalers to become data and technology-led organizations’, embedding intelligence across every stage of the value chain while reducing risk and operational complexity.
Data analytics enables insurance brokers and MGAs to shift from reactive to proactive decision-making. EXL's insurance analytics solutions improve risk assessment, pricing accuracy, submission triage, and client reporting, turning raw operational data into strategic insights that drive growth, retention, and profitability across the broker and MGA value chain.
Still have questions?
Discover EXL solutions for brokers, agencies, MGAs, and wholesalers
Talk to an Insurance Expert
Let's <span class='o_highlight'>Solve Together</span>
Modernize P&C insurance operations with EXL’s AI-powered solutions
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