Retail
Amplifying retailers’ efficiency and adaptability
Let’s elevate your entire retail value chain by improving customer engagement, establishing a dynamic supply chain, and reducing operating pressures using digital and analytics. Together, we can accelerate your long-term growth & profitability by responding faster to market trends and delivering personalized omni-channel customer experiences.
Retail solutions
Client testimonials
White paper
New operating models: The cost vs CX conundrum
White paper
New operating models: The cost vs CX conundrum
<p>The retail industry is constantly striving to attract and retain customers while keeping costs under control. However, in recent years, the industry has faced a significant challenge in balancing the cost vs customer experience (CX) conundrum.</p>
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White paper
<p>The retail industry is constantly striving to attract and retain customers while keeping costs under control. However, in recent years, the industry has faced a significant challenge in balancing the cost vs customer experience (CX) conundrum.</p>
Case study
Delivering digital contact center operations
Case study
Delivering digital contact center operations
<p><span>EXL’s client, a leading retailer with multiple stores and ecommerce operation, needed to transform its customer service operations. </span></p>
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Case study
<p><span>EXL’s client, a leading retailer with multiple stores and ecommerce operation, needed to transform its customer service operations. </span></p>
White paper
The new contact centre economics: Balancing people and A...
White paper
The new contact centre economics: Balancing people and AI
<p>The traditional contact centre operating model relies on employing enough representatives to handle calls in an efficient manner. This traditional model no longer works. Even with there being 17 million contact centre representatives worldwide today according to a report from Gartner, organizations face staff shortages and labor costs amounting to 95% of their contact centre expenses.<sup>1</sup> Contact centres also face pressure from changing customer...
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White paper
<p>The traditional contact centre operating model relies on employing enough representatives to handle calls in an efficient manner. This traditional model no longer works. Even with there being 17 million contact centre representatives worldwide today according to a report from Gartner, organizations face staff shortages and labor costs amounting to 95% of their contact centre expenses.<sup>1</sup> Contact centres also face pressure from changing customer...
Infographic
How F&A organizations are becoming data-driven
Infographic
How F&A organizations are becoming data-driven
<p>HFS Research in partnership with EXL surveyed more than 200 finance and accounting leaders worldwide and across industries in 2022. This work looked at how these organizations are changing to become data-driven, so they can use data as a strategic asset to quickly generate timely insights.</p>
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Infographic
<p>HFS Research in partnership with EXL surveyed more than 200 finance and accounting leaders worldwide and across industries in 2022. This work looked at how these organizations are changing to become data-driven, so they can use data as a strategic asset to quickly generate timely insights.</p>
Infographic
What slow-moving F&A organizations can do today to becom...
Infographic
What slow-moving F&A organizations can do today to become data-driven
HFS Research in partnership with EXL surveyed more than 200 finance and accounting leaders worldwide and across industries in 2022. This work looked at how these organizations are changing to become data-driven, so they can use data as a strategic asset to quickly generate timely insights.
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Infographic
HFS Research in partnership with EXL surveyed more than 200 finance and accounting leaders worldwide and across industries in 2022. This work looked at how these organizations are changing to become data-driven, so they can use data as a strategic asset to quickly generate timely insights.
Reports & research
Harness data from finance for a sustainable advantage
Reports & research
Harness data from finance for a sustainable advantage
<p>The concept of “data-driven finance” is emerging as a key enabler for finance functions to develop more agile operations and reposition from being thought of as a cost center to a strategic partner and a trusted advisor to the business.</p>
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Reports & research
<p>The concept of “data-driven finance” is emerging as a key enabler for finance functions to develop more agile operations and reposition from being thought of as a cost center to a strategic partner and a trusted advisor to the business.</p>
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