The report recognizes EXL as a data-led provider with a full value proposition and rich client relationships.
"EXL continues to shine when it comes to building a talent base around domain expertise and digital fluency. Their investments in improving data flows for insurance clients earned them a high OneOffice alignment. They also continue to drive exceptional account management, and as a result their Voice of the Customer scores in insurance are commendable."
Research Leader, HFS
Key EXL strengths cited by HFS in the report include:
- Data strategy coupled with domain knowledge: EXL has an impressive vision for the insurance market, believing that insurers should crush their data silos and adopt a data-led approach to their operations, linking different departments through their dataflows.
- Building out an insurance ecosystem: EXL takes an ecosystem approach to complement its offerings and capabilities.
- Full-value propositioning: EXL is playing to its strengths and partnering effectively to present a full value proposition for its insurance clients.
- Client relationships: EXL’s insurance clients praised the provider and said they often think of EXL as a partner instead of provider, and they appreciate EXL’s ability to help them navigate complex industry-specific challenges.