The revolutionary impact of AI on banking and capital markets

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The revolutionary impact of AI on banking and capital markets

50 organizations share how they’re harnessing AI’s growing power

Read the report 
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The future of AI for banking and capital markets

According to the 2025 EXL Enterprise AI Study, banking and capital markets organizations are making strides in AI implementation, with many of them achieving impactful results in enhancing customer experience, risk management, and fraud detection. However, there’s still work to be done to unlock the full potential of AI across the industry.

Uncover key insights

Here’s a snapshot of what you’ll learn in the report:

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  • 01Where banking and capital markets leaders are embedding AI.
  • 02Strategies for using AI to cut cost, improve profitability, and optimize customer experience.
  • 03The persistent challenges facing finance organizations, from data silos to outdated tech infrastructure.
  • 04Real-life examples of how generative AI is reshaping the industry.

It’s clear from our research that the banking and capital markets sector 
is all in on AI. Finance organizations are using multiple AI applications 
and prioritizing scale.
Our analysis of our survey findings – in particular, what AI leaders are doing – revealed six key actions 
companies can take to effectively harness AI’s growing power to create significant business value.
Explore these six keys to AI success, as well as detailed findings 
and industry breakouts, in the full U.S. report.
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