Case studies | EXL

AI-Powered Transformation for Healthcare Contact Centers

AI-Powered Transformation for Healthcare Contact Centers

Transform Retention Strategies with Predictive Analytics

Transform Retention Strategies with Predictive Analytics

Transforming loan underwriting with advanced transaction insights

Transforming loan underwriting with advanced transaction insights

Delivering £5M in Savings While Transforming Digital Contact Center…

Delivering £5M in Savings While Transforming Digital Contact Center Operations

Transforming Fraud, Collections, and Customer Care for a Leading U.S…

Transforming Fraud, Collections, and Customer Care for a Leading U.S. Fintech Bank

EXL resources increase quality, reduce appeals and grievances, for…

EXL resources increase quality, reduce appeals and grievances, for top health insurer

SmartestEnergy partners with EXL, supports working capital…

SmartestEnergy

Next-Gen Learning: Transitioning to a Scalable LMS for a Superior,…

Next-Gen Learning

Modernizing Disability Claims Management: Leveraging AWS Cloud for…

Modernizing Disability Claims Management: Leveraging AWS Cloud for Scalability and Efficiency

How flexible data extraction & consolidation made scalability…

How flexible data extraction and consolidation made scalability and productivity happen

How EXL transformed statutory reporting for a Fortune 100 global…

Statutory Reporting

EXL and Appian transform lease management for HomeRiver Group

EXL and Appian transform lease management for HomeRiver Group

Transforming data analysis with natural language processing for $30M…

Transforming data analysis with natural language processing for $30M savings at a global bank

Cognitive AI solution transforms contact center for leading…

Cognitive AI solution transforms contact center for leading healthcare organization

EXL Conversational BI in Action: A Global Bank’s Journey to Data…

EXL Conversational BI in Action:

Smart Agent Assist: Leveraging LLMs for Enhancing Customer Support…

Smart Agent Assist

Global operational model triples revenue for national payment…

Global operational model triples revenue for national payment integrity program

AI and predictive modeling solutions can optimize the value of your…

AI and predictive modeling

EXL Health leads the way to provide payment integrity for telehealth…

EXL Health leads the way to provide payment integrity for telehealth claims

Prepay itemized bill review delivers $5.2M in savings

Prepay itemized bill review delivers $5.2M in savings

Call center transformation future-proofs PBM for lower cost, unified…

Call center transformation future-proofs PBM for lower cost, unified member experience

Data-driven analytics revved up revenue cycle of national vision care…

Data-driven analytics revved up revenue cycle of national vision care services organization for improved growth

Digital plus human ingenuity helps value-based care client streamline…

Digital plus human ingenuity helps value-based care client streamline outreach for rapid growth

How AI slashed the cost and turnaround-time on certificates of…

How AI slashed the cost and turnaround-time on certificates of insurance for improved CX

Leveraging EXL & AWS to provide near real-time, accurate data…

Leveraging EXL & AWS to provide near real-time, accurate data access for core business teams

AWS Based Data Ingestion solution for a Leading Financial Group in…

AWS Based Data Ingestion solution for a Leading Financial Group in North America

Employer group identifies improvement with population health…

Employer group identifies improvement with value based benefit design and member level interventions

Healthcare payer achieves significant cost savings with opioid…

Healthcare payer achieves significant cost savings with opioid education program

EXL helps large insurance broker process Certificates of Insurance…

EXL helps large insurance broker process Certificates of Insurance with speed and efficiency

EXL improves collections performance for a large multinational bank…

EXL improves collections performance for a large multinational bank with EXL Paymentor

EXL leads health and wellness corporation’s innovation transformation

EXL leads health and wellness corporation’s innovation transformation

End-to-end digital transformation for a leading UK based home and…

End-to-end digital transformation for a leading UK based home and energy care provider

EXL creates $23M impact for shop direct

EXL creates $23M impact for shop direct

EXL Health and REVELOHEALTH close provider services agreement with…

EXL Health and REVELOHEALTH close provider services agreement with national single specialty medical practice

EXL Health creates cost-savings through cloud migration

EXL Health creates cost-savings through cloud migration

EXL Health delivers data management for value-based care

EXL Health delivers data management for value-based care

EXL Transaction Insights improves underwriting for a US lender

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How digital solutions saved more than $5m for a healthcare client’s…

How digital solutions saved more than $5m for a healthcare client’s specialty pharmacy group

Implementing LifePRO™ digital suite to automate underwriting

Implementing LifePRO™ digital suite to automate underwriting

Improving a global beauty retailer’s supply chain

Improving a global beauty retailer’s supply chain

Improving accuracy and efficiency across Finance & Accounting

Improving accuracy and efficiency across Finance & Accounting

Improving gaps in care closure through digital innovations

Improving gaps in care closure through digital innovations

Improving service and property valuations with high value home surveys

Improving service and property valuations with high value home surveys

Building a global cost command center for a large food distribution…

Building a global cost command center for a large food distribution company

Innovative dashboard architecture empowers real-time decision making

Innovative dashboard architecture empowers real-time decision making

Insights-as-a-service enables real-time analysis for timely decisions

Insights-as-a-service enables real-time analysis for timely decisions

Transforming accounts receivable at speed

Data-led finance operations that generate sustainable business advantage

How EXL helped a large U.S. healthcare payer improve its Medicare…

How EXL helped a large U.S. healthcare payer improve its Medicare sales

Life insurer improves underwriting efficiency with EXL XTRAKTO.AI™

Life insurer improves underwriting efficiency with EXL XTRAKTO.AI™

Making utilization and case management leaner, more efficient

Making utilization and case management leaner, more efficient

Master data management case study

Master data management case study

Moving to full outsourcing subrogation services delivers over $4M…

Moving to full outsourcing subrogation services delivers over $4M annual savings

New staffing and operating model improve contact center operations…

New staffing and operating model increase contact center operations and patient satisfaction

Pre-pay clinical payment integrity program drives results

Pre-pay clinical payment integrity program drives results

Proactive risk management and improved outcomes with population…

Proactive risk management and improved outcomes for a leading health plan through EXL Health population analytics

Quantitative trading strategies

Quantitative trading strategies

Quote and proposal transformation

Quote and proposal transformation

Reengineering data management and analytics for customer experience

Reengineering data management

Retrospective risk recapture powered by EXLCLARITY™

Retrospective risk recapture powered by EXLCLARITY™

Risk stratification scoring model for vulnerable populations

8Risk stratification scoring model for vulnerable populations

Savings, efficiencies & innovation delivered to top-tier health…

Savings, efficiencies & innovation delivered to top-tier health plan

Subrogation services generate significant recovery savings

Subrogation services generate significant recovery savings

Transforming data management & government reporting framework

Transforming data management & government reporting framework

EXL’s Real Time Certificate of insurance management powered by…

EXL’s Real time Certificate of insurance management powered by Certificial

Whole person health management

Whole person health management

Enabling a pharmacy benefit manager to increase dollar returns 48.6%…

Enabling a pharmacy benefit manager to increase dollar returns 48.6% YOY

Emerging population risk management

Emerging population risk management

Doubling of repayment rates for leading USA DCA

Doubling of repayment rates for leading USA DCA

Improving cyber threat management for a pharma company

EXL improves cyber threat management for a leading pharmaceutical and consumer products organization

Leverage aerial imagery & AI for property assessment

Using AI and aerial imagery to remotely assess properties accurately

Digital success for international insurance with LifePRO™

International insurance positioned for digital success with LifePRO

Digital Collections - digitization of debt collection for a large US…

Digital Collections - digitization of debt collection for a large US fintech

Transforming data for credit unions in the digital era

Customer spotlight

Creating community value leveraging data and insights

Creating community value leveraging data and insights

Coordinated care organization faces subrogation lien perfection…

Coordinated care organization faces subrogation lien perfection challenges

Central nurse triage program improves patient experience

Central nurse triage program improves patient experience for multi-specialty group practice

CareRadius™ platform fully integrates and automates workflows

CareRadius™ platform fully integrates and automates workflows

AWS based data ingestion solution for a UK online retailer

AWS based data ingestion solution for a UK online retailer

Automation through natural language processing

Automation through natural language processing

Automating healthcare data extraction

Automating healthcare data extraction

AQA offers efficiency gains and quality improvement

AQA offers efficiency gains and quality improvement

Analytics unlock millions for a communication company’s discount…

Analytics unlock millions for a communication company’s discount capture program

Advanced analytics-driven DRG clinical auditing solutions resulted in…

Advanced analytics-driven DRG clinical auditing solutions resulted in significant improved savings

A transformation partnership outline

A transformation partnership outline

A collaborative partnership leads to an ever-evolving payment…

A collaborative partnership leads to an ever-evolving payment integrity program

Conversational AI improves customer experience

Conversational AI improves customer experience

Campaign optimizer framework

Campaign optimizer framework

End-to-end automated reconciliation

End-to-end automated reconciliation

Digital engagement program

Digital engagement program

Enable credit risk analytics

Enable credit risk analytics

Revealing what separates credit risk leaders from the laggards

Revealing what separates credit risk leaders from the laggards

Creating a transformation office for a large global wholesale food…

Creating a transformation office for a large global wholesale food distribution company

Data helps utilities company improve customer experience and retention

Data helps utilities company improve customer experience and retention

Digital transformation for an energy provider

End-to-end digital transformation

EXL’s MIA improves customer experience for a large UK energy provider

EXL’s MIA improves customer experience for a large UK energy provider

A strategic approach to streamlining complex ops

EXL drives 20% OPEX reduction for a leading title services provider

Payment integrity analytics solution delivers $3M in recoveries…

Payment integrity analytics solution delivers $3M in recoveries annually

EXL’s data-driven analytics helps U.S. healthcare provider reach goal…

EXL’s data-driven analytics helps U.S. healthcare provider reach goal of $15 million in savings

Specialized analytics solutions deliver $17M in recoveries for…

Specialized analytics solutions deliver $17M in recoveries for payment integrity professional program

Leveraging EXL and AWS for reducing overall costs for infrastructure…

Customer Spotlight

Innovation during pandemic results in successful virtual pharmacy…

Innovation during pandemic results in successful virtual pharmacy audit program

Digitized onsite audit solution enhances process efficiency and PHI…

Digitized onsite audit solution enhances process efficiency and PHI compliance

Mid-market health payer achieves $1.8M in savings from pre-pay bill…

Mid-market health payer achieves $1.8M in savings from pre-pay bill review

Enhance provider experience with EXL’s data-led, digital provider…

Enhance provider experience with EXL’s data-led, digital provider portal and automated calling platform

Digitally-enabled data mining approach expands scope of audit…

Digitally-enabled data mining approach expands scope of audit opportunities