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  • Case studies

    Customer Spotlight

    Case Study
    Customer spotlight

    EXL leads health and wellness corporation’s innovation transformation

    Case Study
    innovation transformation

    Type 2 diabetes patient ethnicity study

    Case Study
    Type 2 diabetes patient ethnicity study

    Improving service and property valuations with high value home surveys

    Case Study
    Improving service and property valuations with high value home surveys

    Risk stratification scoring model for vulnerable populations

    Case Study
    Risk stratification scoring model for vulnerable populations

    EXL steers top insurer’s group disabilities practice to strike…

    Case Study
    EXL steers top insurer’s group disabilities practice to strike excellence in what matters

    How digital solutions saved more than $5m for a healthcare client’s…

    Case Study
    How digital solutions saved more than $5m for a healthcare client’s specialty pharmacy group

    Innovative dashboard architecture empowers real-time decision making

    Case Study
    Innovative dashboard architecture empowers real-time decision making

    Healthcare payer achieves significant cost savings with opioid…

    Case Study
    Healthcare payer achieves significant cost savings with opioid education program

    EXL drives 20% OPEX reduction for a leading title services provider

    Case Study
    EXL drives 20% OPEX reduction for a leading title services provider

    Innovation during pandemic results in successful virtual pharmacy…

    Case Study
    Innovation during pandemic results in successful virtual pharmacy audit program

    EXL’s Real Time Certificate of insurance management powered by…

    Case Study
    EXL’s Real time Certificate of insurance management powered by Certificial

    Life insurer improves underwriting efficiency with EXL XTRAKTO.AI™

    Case Study
    Intelligent document processing drives higher underwriting efficiency for a large life insurer

    EXL helps large insurance broker process Certificates of Insurance…

    Case Study
    EXL helps large insurance broker process Certificates of Insurance with speed and efficiency

    New staffing and operating model increase contact center operations…

    Case Study
    New staffing and operating model increase contact center operations and patient satisfaction

    EXL EXELIA.AI, a conversational AI solution improves caller…

    Case Study
    EXL EXELIA.AI, a conversational AI solution improves caller experience for a top US insurer

    Moving to full outsourcing subrogation services delivers over $4M…

    Case Study
    Moving to full outsourcing subrogation services delivers over $4M annual savings

    Coordinated care organization faces subrogation lien perfection…

    Case Study
    Coordinated care organization faces subrogation lien perfection challenges

    EXL Health and REVELOHEALTH close provider services agreement with…

    Case Study
    EXL Health and REVELOHEALTH close provider services agreement with national single specialty medical practice

    Creating a transformation office for a large global wholesale food…

    Case Study
    Creating a transformation office for a large global wholesale food distribution company

    EXL’s MIA improves customer experience for a large UK energy provider

    Case Study
    EXL’s MIA improves customer experience for a large UK energy provider

    End-to-end digital transformation

    Case Study
    End-to-end digital transformation

    Using AI and aerial imagery to remotely assess properties accurately

    Case Study
    Using AI and aerial imagery to remotely assess properties accurately

    A collaborative partnership leads to an ever-evolving payment…

    Case Study
    A collaborative partnership leads to an ever-evolving payment integrity program

    EXL improves collections performance for a large multinational bank…

    Case Study
    EXL improves collections performance for a large multinational bank with EXL Paymentor

    Doubling of repayment rates for leading USA DCA

    Case Study
    Doubling of repayment rates for leading USA DCA

    Data helps utilities company improve customer experience and retention

    Case Study
    Data helps utilities company improve customer experience and retention

    Advanced analytics-driven DRG clinical auditing solutions resulted in…

    Case Study
    Advanced analytics-driven DRG clinical auditing solutions resulted in significant improved savings

    Reduce total cost of ownership and improve operational efficiency…

    Case Study
    Reduce total cost of ownership and improve operational efficiency through cloud transformation

    Insights-as-a-service enables real-time analysis for timely decisions

    Case Study
    Insights-as-a-service enables real-time analysis for timely decisions

    Proactive risk management and improved outcomes with population…

    Case Study
    Proactive risk management and improved outcomes for a leading health plan through EXL Health population analytics

    EXL Transaction Insights improves underwriting for a US lender

    Case Study
    EXL transaction insights improves underwriting for a US lender

    Manufacturer creates ecommerce roadmap through data-driven competitor…

    Case Study
    Manufacturer creates ecommerce roadmap through data-driven competitor benchmarking

    Human ingenuity in action: Multiple sclerosis patient analytics

    Case Study
    Human ingenuity in action: Multiple sclerosis patient analytics

    Quantitative trading strategies

    Case Study
    Quantitative trading strategies

    Master data management case study

    Case Study
    Master data management

    Campaign optimizer framework

    Case Study
    Campaign optimizer framework

    End-to-end automated reconciliation

    Case Study
    End-to-end automated reconciliation

    Digital engagement program

    Case Study
    Digital engagement program

    Large Pharma Chases Elusive Triple Aim with Implementation of Value-…

    Case Study
    Large Pharma Chases Elusive Triple Aim with Implementation of Value-Based Insurance Design

    Using real world data to experience real world success 2

    Case Study
    Using real world data to experience real world success

    Employer group identifies improvement with population health…

    Case Study
    Employer group identifies improvement with value based benefit design and member level interventions

    Emerging population risk management

    Case Study
    Emerging population risk management

    Transforming data management & government reporting framework

    Case Study
    EXL Health empowers a health system to transform data management & government reporting framework

    Using real world data to experience real world success 3

    Case Study
    Using real world data to experience real world success

    Using real world data to experience real world success 1

    Case Study
    Using real world data to experience real world success

    Implementing LifePRO™ digital suite to automate underwriting

    Case Study
    Implementing LifePRO™  digital suite to automate underwriting

    Using real world data to experience real world success

    Case Study
    Using real world data to experience real world success

    EXL digital manifesto

    Case Study
    EXL digital manifesto

    Human ingenuity in action: Self-service investigation capabilities…

    Case Study
    Human ingenuity in action: Self-service investigation capabilities saves millions

    Pre-pay clinical payment integrity program drives results

    Case Study
    Pre-pay clinical payment integrity program drives results

    Managing inbound call surges with conversational AI

    Case Study
    Managing inbound call surges with conversational AI

    Exploring new concepts with outlier data marts

    Case Study
    Exploring new concepts with outlier data marts

    Automation delivers significant savings and accuracy improvements

    Case Study
    Automation delivers significant savings and accuracy improvements

    Analytics unlock millions for a communication company’s discount…

    Case Study
    Analytics unlock millions for a communication company’s discount capture program

    Creating community value leveraging data and insights

    Case Study
    Creating community value leveraging data and insights

    Making utilization and case management leaner, more efficient

    Case Study
    Making utilization and case management leaner, more efficient

    Improving gaps in care closure through digital innovations

    Case Study
    Improving gaps in care closure through digital innovations

    Automation through natural language processing

    Case Study
    Automation through natural language processing

    Automating healthcare data extraction

    Case Study
    Automating healthcare data extraction

    A transformation partnership outline

    Case Study
    A transformation partnership outline

    Creating a real-time natural language processing framework in weeks

    Case Study
    Human Ingenuity in Action: Creating a real-time natural language processing framework in weeks

    EXL introduces new efficiencies for a health solutions company

    Case Study
    EXL introduces new efficiencies for a leading health solutions company

    Digital success for international insurance with LifePRO™

    Case Study
    International insurance positioned for digital success with LifePRO™

    Improving a global beauty retailer’s supply chain

    Case Study
    Improving a global beauty retailer’s supply chain

    CareRadius™ platform fully integrates and automates workflows

    Case Study
    CareRadius™ platform fully integrates and automates workflows

    Central nurse triage program improves patient experience

    Case Study
    Central nurse triage program improves patient experience for multi-specialty group practice

    EXL health delivered one harmonized and locally relevant source of…

    Case Study
    EXL health delivered one harmonized and locally relevant source of truth through its EXLCIP™

    EXL Health helps large pharma company make informed decision on…

    Case Study
    EXL Health helps large pharma company make informed decision on comparative drug treatments

    EXL Health creates cost-savings through cloud migration

    Case Study
    EXL Health creates cost-savings through cloud migration

    AWS based data ingestion solution for a UK online retailer

    Case Study
    AWS based data ingestion solution for a UK online retailer

    Improving accuracy and efficiency across Finance & Accounting

    Case Study
    Improving accuracy  and efficiency across  Finance & Accounting

    Revealing what separates credit risk leaders from the laggards

    Case Study
    Revealing what separates the credit risk leaders from the laggards

    Enable credit risk analytics

    Case Study
    Enable credit risk analytics

    AQA offers efficiency gains and quality improvement

    Case Study
    AQA (smart audit) offers efficiency gains and quality improvement

    Reengineering data management and analytics for customer experience

    Case Study
    Reengineering data management

    An Efficient Personalized Reporting Solution Delivered Through EXLCIP

    Case Study
    An Efficient Personalized Reporting Solution Delivered Through EXLCIP

    Quote and proposal transformation

    Case Study
    Quote and proposal transformation

    Rapid database upgrades in a changing healthcare environment

    Case Study
    Rapid database upgrades in a changing healthcare environment

    Retrospective risk recapture powered by EXLCLARITY™

    Case Study
    Retrospective risk recapture powered by EXLCLARITY™

    Whole person health management

    Case Study
    Whole person health management

    Savings, efficiencies & innovation delivered to top-tier health…

    Case Study
    Savings, efficiencies & innovation delivered to top-tier health plan

    End-to-end digital transformation for a leading UK based home and…

    Case Study
    End-to-end digital transformation for a leading UK based home and energy care provider

    Digital Collections - digitization of debt collection for a large US…

    Case Study
    Digital Collections - digitization of debt collection for a large US fintech

    Cross content platform management

    Case Study
    cross-content-platform-management

    EXL creates $23M impact for shop direct

    Case Study
    EXL creates $23M impact through personalised and programmatic customer interactions for shop direct

    Subrogation services generate significant recovery savings

    Case Study
    Subrogation services generate significant recovery savings

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