Case studies | EXL

Delivering excellent digital contact centre operations and £5M…

Delivering excellent digital contact centre operations and £5M savings for a multinational retailer

EXL improves cyber threat management for a leading pharmaceutical and…

EXL improves cyber threat management for a leading pharmaceutical and consumer products organization

Specialized analytics solutions deliver $17M in recoveries for…

Specialized analytics solutions deliver $17M in recoveries for payment integrity professional program

How EXL helped a large U.S. healthcare payer improve its Medicare…

How EXL helped a large U.S. healthcare payer improve its Medicare sales

Customer Spotlight

Customer spotlight

EXL leads health and wellness corporation’s innovation transformation

innovation transformation

Type 2 diabetes patient ethnicity study

Type 2 diabetes patient ethnicity study

Improving service and property valuations with high value home surveys

Improving service and property valuations with high value home surveys

Risk stratification scoring model for vulnerable populations

Risk stratification scoring model for vulnerable populations

EXL steers top insurer’s group disabilities practice to strike…

EXL steers top insurer’s group disabilities practice to strike excellence in what matters

How digital solutions saved more than $5m for a healthcare client’s…

How digital solutions saved more than $5m for a healthcare client’s specialty pharmacy group

Innovative dashboard architecture empowers real-time decision making

Innovative dashboard architecture empowers real-time decision making

Healthcare payer achieves significant cost savings with opioid…

Healthcare payer achieves significant cost savings with opioid education program

EXL drives 20% OPEX reduction for a leading title services provider

EXL drives 20% OPEX reduction for a leading title services provider

Innovation during pandemic results in successful virtual pharmacy…

Innovation during pandemic results in successful virtual pharmacy audit program

EXL’s Real Time Certificate of insurance management powered by…

EXL’s Real time Certificate of insurance management powered by Certificial

Life insurer improves underwriting efficiency with EXL XTRAKTO.AI™

Intelligent document processing drives higher underwriting efficiency for a large life insurer

EXL helps large insurance broker process Certificates of Insurance…

EXL helps large insurance broker process Certificates of Insurance with speed and efficiency

New staffing and operating model increase contact center operations…

New staffing and operating model increase contact center operations and patient satisfaction

EXL EXELIA.AI, a conversational AI solution improves caller…

EXL EXELIA.AI, a conversational AI solution improves caller experience for a top US insurer

Moving to full outsourcing subrogation services delivers over $4M…

Moving to full outsourcing subrogation services delivers over $4M annual savings

Coordinated care organization faces subrogation lien perfection…

Coordinated care organization faces subrogation lien perfection challenges

EXL Health and REVELOHEALTH close provider services agreement with…

EXL Health and REVELOHEALTH close provider services agreement with national single specialty medical practice

Creating a transformation office for a large global wholesale food…

Creating a transformation office for a large global wholesale food distribution company

EXL’s MIA improves customer experience for a large UK energy provider

EXL’s MIA improves customer experience for a large UK energy provider

End-to-end digital transformation

End-to-end digital transformation

Using AI and aerial imagery to remotely assess properties accurately

Using AI and aerial imagery to remotely assess properties accurately

A collaborative partnership leads to an ever-evolving payment…

A collaborative partnership leads to an ever-evolving payment integrity program

EXL improves collections performance for a large multinational bank…

EXL improves collections performance for a large multinational bank with EXL Paymentor

Doubling of repayment rates for leading USA DCA

Doubling of repayment rates for leading USA DCA

Data helps utilities company improve customer experience and retention

Data helps utilities company improve customer experience and retention

Advanced analytics-driven DRG clinical auditing solutions resulted in…

Advanced analytics-driven DRG clinical auditing solutions resulted in significant improved savings

Reduce total cost of ownership and improve operational efficiency…

Reduce total cost of ownership and improve operational efficiency through cloud transformation

Insights-as-a-service enables real-time analysis for timely decisions

Insights-as-a-service enables real-time analysis for timely decisions

Proactive risk management and improved outcomes with population…

Proactive risk management and improved outcomes for a leading health plan through EXL Health population analytics

EXL Transaction Insights improves underwriting for a US lender

EXL transaction insights improves underwriting for a US lender

Manufacturer creates ecommerce roadmap through data-driven competitor…

Manufacturer creates ecommerce roadmap through data-driven competitor benchmarking

Human ingenuity in action: Multiple sclerosis patient analytics

Human ingenuity in action: Multiple sclerosis patient analytics

Quantitative trading strategies

Quantitative trading strategies

Master data management case study

Master data management

Campaign optimizer framework

Campaign optimizer framework

End-to-end automated reconciliation

End-to-end automated reconciliation

Digital engagement program

Digital engagement program

Large Pharma Chases Elusive Triple Aim with Implementation of Value-…

Large Pharma Chases Elusive Triple Aim with Implementation of Value-Based Insurance Design

Leveraging data analysis to successfully launch a chronic cough drug

Using real world data to experience real world success

Employer group identifies improvement with population health…

Employer group identifies improvement with value based benefit design and member level interventions

Emerging population risk management

Emerging population risk management

Transforming data management & government reporting framework

EXL Health empowers a health system to transform data management & government reporting framework

Bringing cost data into the mix when comparing asthma drug outcomes

Bringing cost data into the mix when comparing asthma drug outcomes

Comparing total cost of care and outcomes for drugs that treat…

Comparing total cost of care and outcomes for drugs that treat arthritis and several other conditions

Implementing LifePRO™ digital suite to automate underwriting

Implementing LifePRO™ digital suite to automate underwriting

Understanding the patient journey to ensure that a diabetes drug…

Using real world data to experience real world success

EXL digital manifesto

EXL digital manifesto

Human ingenuity in action: Self-service investigation capabilities…

Human ingenuity in action: Self-service investigation capabilities saves millions

Pre-pay clinical payment integrity program drives results

Pre-pay clinical payment integrity program drives results

Managing inbound call surges with conversational AI

Managing inbound call surges with conversational AI

Exploring new concepts with outlier data marts

Exploring new concepts with outlier data marts

Automation delivers significant savings and accuracy improvements

Automation delivers significant savings and accuracy improvements

Analytics unlock millions for a communication company’s discount…

Analytics unlock millions for a communication company’s discount capture program

Creating community value leveraging data and insights

Creating community value leveraging data and insights

Making utilization and case management leaner, more efficient

Making utilization and case management leaner, more efficient

Improving gaps in care closure through digital innovations

Improving gaps in care closure through digital innovations

Automation through natural language processing

Automation through natural language processing

Automating healthcare data extraction

Automating healthcare data extraction

A transformation partnership outline

A transformation partnership outline

Creating a real-time natural language processing framework in weeks

Human Ingenuity in Action: Creating a real-time natural language processing framework in weeks

EXL introduces new efficiencies for a health solutions company

EXL introduces new efficiencies for a leading health solutions company

Digital success for international insurance with LifePRO™

International insurance positioned for digital success with LifePRO™

Improving a global beauty retailer’s supply chain

Improving a global beauty retailer’s supply chain

CareRadius™ platform fully integrates and automates workflows

CareRadius™ platform fully integrates and automates workflows

Central nurse triage program improves patient experience

Central nurse triage program improves patient experience for multi-specialty group practice

EXL health delivered one harmonized and locally relevant source of…

EXL health delivered one harmonized and locally relevant source of truth through its EXLCIP™

EXL Health helps large pharma company make informed decision on…

EXL Health helps large pharma company make informed decision on comparative drug treatments

EXL Health creates cost-savings through cloud migration

EXL Health creates cost-savings through cloud migration

AWS based data ingestion solution for a UK online retailer

AWS based data ingestion solution for a UK online retailer

Improving accuracy and efficiency across Finance & Accounting

Improving accuracy and efficiency across Finance & Accounting

Revealing what separates credit risk leaders from the laggards

Revealing what separates the credit risk leaders from the laggards

Enable credit risk analytics

Enable credit risk analytics

AQA offers efficiency gains and quality improvement

AQA (smart audit) offers efficiency gains and quality improvement

Reengineering data management and analytics for customer experience

Reengineering data management

An Efficient Personalized Reporting Solution Delivered Through EXLCIP

An Efficient Personalized Reporting Solution Delivered Through EXLCIP

Quote and proposal transformation

Quote and proposal transformation

Rapid database upgrades in a changing healthcare environment

Rapid database upgrades in a changing healthcare environment

Retrospective risk recapture powered by EXLCLARITY™

Retrospective risk recapture powered by EXLCLARITY™

Whole person health management

Whole person health management

Savings, efficiencies & innovation delivered to top-tier health…

Savings, efficiencies & innovation delivered to top-tier health plan

End-to-end digital transformation for a leading UK based home and…

End-to-end digital transformation for a leading UK based home and energy care provider

Digital Collections - digitization of debt collection for a large US…

Digital Collections - digitization of debt collection for a large US fintech

Cross content platform management

cross-content-platform-management

EXL creates $23M impact for shop direct

EXL creates $23M impact through personalised and programmatic customer interactions for shop direct

Subrogation services generate significant recovery savings

Subrogation services generate significant recovery savings

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