Automating healthcare data extraction

Client profile

A large health benefits management firm responsible for administering high quality healthcare to millions of patients.

Client need

The company receives more than 14,000 daily authorization requests from 150+ medical centres across the U.S. Each request consists of detailed unstructured medical documents from which 30+ fields need to be extracted. The company had hundreds of associates manually processing these documents, leading to compromised resources and creating high turnaround times.

The solution

EXL XTRAKTO.AI™ is a next gen content extraction solution that automates the extraction of data. It is a flexible, modular, and highly scalable solution with built-in AI/ML, NLP, and computer-vision modules for quick business applicability. EXL XTRAKTO.AI™ architecture supports processing of large volumes of documents at a fast rate, and helps healthcare organizations reduce cost in manual efforts, turn-around times, and accuracy.

EXL Health leveraged the EXL XTRAKTO.AI™ solution to bring multifold benefits and structure in extracting information from medical records.

Previously, the more than 14,000 requests were processed manually, which took up to 300 full time employees. Using, EXL XTRAKTO.AI™, users were able to extract the information for those authorization requests, eliminating the need for manual validation.

Key features

  • Auto extracting and processing information into meaningful data without the need for extensive man-hours
  • Generate digital assets by transforming unstructured information into structured databases which make it easier to validate, benefitting multiple processes and end users