EXL Transaction Insights improves underwriting for a US lender


A top US financial institution wanted to leverage its bank transaction data to improve their underwriting process, thus improving their approval rate and credit performance. However, they struggled with systematically extracting key insights from the unstructured transaction data and creating smart variables. By partnering with EXL to implement the EXL Transaction Insights solution, the client was able to overcome these obstacles and achieve their goals.


Using the EXL Transaction Insights solution, the client began to generate insights to drive better decision.

EXL identified the following to solve for client’s need

  • Systematically approve customers with strong cash flows and stable bank accounts
  • Decline customers showing evidence of financial difficulties and high credit risks based on their bank account
  • Verify self-declared customer revenues and generate the best offer set based on their ability to pay