EXL transforms engineering report creation with agentic AI

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EXL transforms engineering
report creation with agentic AI

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Challenge

A prominent engineering consulting company in the U.S. engaged EXL to identify opportunities for improving and transforming its independent engineer's report (IER) creation process. The IER reports are at the heart of the client's service offerings, playing a critical role in financing decisions, risk management, quality assurance, and project optimization for large infrastructure projects.

The existing report generation process was labor-intensive and costly, requiring highly skilled consultants and SMEs to manually review thousands of pages across hundreds of documents for each report. These reports could take 500-1,000 hours to produce, depending on the complexity and asset type. The manual nature of this work also increased the risk of errors. To address these challenges and enhance its service delivery across multiple infrastructure domains, the company chose EXL's cloud-based agentic AI solution.

Solution

After careful analysis of the client's workflow and requirements, EXL executed a comprehensive implementation of its agentic AI solution, designed to minimize the extensive time and resources typically required to create these complex reports. This sophisticated AI ecosystem leverages multiple AI agents and retrieval augmented generation (RAG) technology on Azure infrastructure. It completely transformed how the engineering reports are written, following a four-step approach:

  • Intelligent document processing: Using agentic RAG, the system automatically processes multiple document formats (Word, PDF, images) through a data ingestion pipeline, eliminating the need for manual document review. The system handles document renaming, parsing, chunking, and conversion to mathematical embeddings, with efficient storage in cloud-based vector databases for rapid retrieval.
  • Multi-agent AI report generation: Six specialized AI agents work collaboratively to generate a report’s content. These include a prompt selection agent for optimized prompts, an extraction agent to pull data, a designer agent for report structure, a writer agent to create content, a summarization agent to create executive summaries, and a validator agent to ensure accuracy, completeness, and consistency across the entire report.
  • User-friendly review interface: A custom-designed web user interface allows consultants to efficiently review, validate, and enhance AI-generated drafts. They can easily access source documents for verification, track changes throughout the editing process, and collaborate with team members on complex sections.
  • Intuitive compilation and integration: AI agents automatically compile validated sections into a complete, consistently formatted report ready for client delivery. It seamlessly connects with the client's existing SharePoint structure for document management, enabling smooth workflows for both input reference documents and the storage of final reports.
AI

Results

  • The process transformation through EXL’s AI solution has helped the client reduce its IER generation time by 70%.
  • The resulting time savings amount to 80,000 consulting hours per annum
  • The solution centralizes critical information for faster access, improving collaboration and speed to execution.
  • By shifting consultant efforts toward review and analysis, agentic AI reduces errors and enhances report quality.
  • EXL’s AI solution enables the client increase capacity through picking up more assignments with higher margins.