Challenge
A leading global manufacturer was managing more than $4 billion in vendor contracts with little to no centralized visibility. Contracts existed across PDFs, emails, and shared folders, with the central system of record lacking usage. There wasn’t a consistent way to track performance, obligations, or financial regulatory exposure as well.
The organization lacked a formal vendor management office, leaving procurement, finance, and legal teams operating in silos. Contract monitoring was inconsistent. Vendor expenses were difficult to validate. Reporting was fragmented and slow, with very few actionable insights on contracts and vendors. Without a unified approach, vendor-related leakage went undetected, and leadership lacked the insight needed to manage a complex global supplier network.
Client quote
“Thanks to EXL, we now have a centralized, data-driven approach that identifies recovery opportunities, helps prevent leakage, and allows us to confidently manage our suppliers.”
The solution
EXL was selected to transform end-to-end vendor management.
The first step was digitizing more than 200 vendor contracts, representing over $2.5 billion in total contract value, using EXL’s proprietary Xtrakto.AI extraction capabilities. This converted unstructured documents into structured, searchable data, capturing 80+ key metadata fields per contract, including pricing terms, SLAs, renewal timelines, and compliance requirements.
EXL was selected to transform end-to-end vendor management.
The first step was digitizing more than 200 vendor contracts, representing over $2.5 billion in total contract value, using EXL’s proprietary Xtrakto.AI extraction capabilities. This converted unstructured documents into structured, searchable data, capturing 80+ key metadata fields per contract, including pricing terms, SLAs, renewal timelines, and compliance requirements.
Outcomes
The transformation delivered a fully digitized, automated vendor management ecosystem that reduced manual intervention, strengthened governance, and enabled proactive decision-making.
01
02
03
04
05
The program continues to evolve toward AI-driven automation, expanded benchmarking, and deeper enterprise integration.
To learn more, contact EXLservice.com.