EXL 2025 Enterprise AI Study: Insurance Executive Summary
2025 EXL Enterprise AI Study: Insurance Executive Summary
Reducing insurance operating costs and improving margins with AI
2025 ENTERPRISE AI STUDY
Insurance Executive Summary
EXL surveyed 50 U.S. insurance executives on how they’re using AI today. Their responses provide a look at where they’re deploying AI, the biggest challenges in scaling the technology, and what separates leaders from laggards
KEY FINDINGS
This summary provides a key look at highlights from the report for the insurance sector, including:
- 01Where organizations are embedding AI in the workflow
- 02How widespread genAI use is in areas including risk management, underwriting, and claims
- 03The success rates for reducing costs, improving profits, and other goals for AI
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