EXL 2025 Enterprise AI Study: UK Insurance Executive Summary
EXL 2025 Enterprise AI Study: UK Insurance Executive Summary
Reducing insurance operating costs and transforming CX with AI
2025 ENTERPRISE AI STUDY
UK Insurance Executive Summary
EXL surveyed 33 UK insurance executives on how they’re using AI today. Their responses provide a look at where they’re deploying AI, the biggest challenges in scaling the technology, and what separates leaders from laggards.
KEY FINDINGS
This summary provides a key look at highlights from the report for the insurance sector, including:
- 01Where organizations are embedding AI in the workflow
- 02How widespread genAI use is in areas including risk management, underwriting, and claims
- 03The success rates for reducing costs, improving profits, and other goals for AI.
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