<p class="p1">In this episode</p><p class="p1"><strong>Chapter 1: Measuring what matters with AI for frontline employees</strong><br>AI adoption begins with aligning technology to measurable outcomes. Prudential’s Carolynn Smith explains why it’s crucial to focus on what really matters: speed, accuracy, and quality.</p><p class="p1"><strong>Chapter 2: Why AI means you need to rethink how you work</strong><br>Most organizations treat AI as an efficiency play. Carolynn explains how AI success takes reimagining workflows, aligning data, and enabling better decision-making rather than focusing on incremental improvements.</p><p class="p1"><strong>Chapter 3: Enabling exceptional experiences</strong><br>AI is empowering service professionals to focus on what truly matters. By reducing the need for employees to navigate complex systems or search for information, AI proactively delivers relevant data, enabling faster and more meaningful interactions with customers.</p>