2026 EXL Enterprise AI Study | UK banking and capital markets
AI in banking and capital markets: From adoption to lasting advantage
Confidence in AI is outpacing actual performance. See what separates finance companies with measurable outcomes from those stuck in place.
76%
Of UK banking and capital markets firms believe they are ahead of competitors in AI adoption
10%
Qualify as leaders
71%
Of BCM executives say their data is a challenge to AI success
90%
Of BCM companies say scaling AI is very important this year.
EXL surveyed executives across four industries, including banking and capital markets (BCM), to find out where AI is delivering value and where perception is running ahead of reality. This special report for BCM executives shows what is driving outcomes today and the factors separating AI Leaders from the rest.
What you'll learn about AI for banking and capital markets
01
<p>Where AI is already delivering measurable outcomes</p>
02
<p>Why BCM organizations say data is limiting their AI success and what to do about it</p>
03
<p>How agentic AI is reshaping customer servicing and fraud qualify as leaders detection</p>
04
<p>Factors separating financial organizations scaling AI successfully from those stuck in pilot mode</p>