Fraud moves fast. Your defenses should move faster.
Everest Group recognized EXL for combining deep domain expertise, a mature delivery model, and a growing partner ecosystem, including NVIDIA, AWS, ServiceNow, Appian, and NICE. Together, these help financial institutions fight fraud at scale with greater accuracy and confidence.
What sets EXL apart
Agentic AI for investigations
Investigation copilots, EXLerate.AI, and Smart Audit support evidence gathering, investigation, resolution, documentation, and QA.
Proven analytics for fraud detection
Data.AI, Decision.AI, Fraud Strategy Manager, graph analytics, and GNN/XGBoost models help detect application fraud, transaction fraud, mule networks, and synthetic identities.
Fraud operations built for scale
A larger fraud and dispute center of excellence, standardized delivery playbooks, and growing adoption across banks, FinTechs, and next-generation BFS players.
"As financial institutions contend with increasingly sophisticated fraud networks, synthetic identities, and rising dispute volumes, they are seeking providers that can combine advanced analytics with scalable, AI-enabled fraud operations and measurable business outcomes,” said Dheeraj Maken, Vice President, Everest Group. “EXL differentiates itself through its deep data science and analytics expertise, supported by investments in EXLerate.AI, and graph intelligence capabilities to strengthen fraud detection and investigations. Its scaled fraud and disputes operations, alongside a growing focus on outcome-oriented engagements, further reinforce its proposition. Clients recognize its high-quality delivery, strong industry perspective, and ability to translate emerging AI innovations into tangible productivity and operational effectiveness improvements. These strengths have contributed to its recognition as a Leader in Everest Group’s Fraud Management Operations Services PEAK Matrix® Assessment 2026."