Analyst quote
"EXL’s claims operations strategy combines a data- and AI-led, domain-centric transformation approach with a build-partner-integrate model,” says Abhimanyu Awasthi, Practice Director, Everest Group. “Its insurance expertise and global delivery footprint are complemented by proprietary platforms such as EXLerate.AI and EXLdata.ai, as well as claims-specific solutions such as Claims Assist, SubroSource, and MedConnection, spanning the end-to-end value chain from intake and adjudication to payment integrity, medical summarization, and recovery. Its breadth across P&C and L&A claims operations, coupled with continued investments in agentic AI, has positioned EXL as a Leader in the Everest Group Insurance Claims Operations PEAK Matrix® Assessment 2026."
EXL has been recognized as a Leader in Everest Group’s Insurance Claims Operations PEAK Matrix® Assessment 2026, which evaluates 15 claims operations providers on their ability to combine claims domain expertise with scalable operations delivery and technology-led transformation across Life & Annuities (L&A) and Property & Casualty (P&C) insurance.
As claims operations evolve from a transaction-heavy back-office function into a strategic capability, insurers are under growing pressure to address rising claims severity, litigation and catastrophe volatility, and higher customer expectations. According to Everest Group, Leaders translate claims operations scale into transformation impact, helping large insurers modernize platforms, increase straight-through processing, apply AI and analytics to strengthen decision-making and claims cost control, while sustaining service quality, operational resilience, and measurable business value.
Key strengths cited in the report include:
- EXL demonstrates a strong AI-first and data-led transformation proposition for claims operations, combining deep domain expertise with analytics, agentic AI, and workflow orchestration to support end-to-end claims transformation
- It leverages proprietary platforms, such as EXLerate.AI and EXLdata.AI, to enable AI-native workflows, multi-agent orchestration, enterprise data modernization, and intelligent automation across claims operations
- It has a broad partnership ecosystem spanning hyperscalers, workflow providers, and AI technology partners, including AWS, NVIDIA, Databricks, Google Cloud, ServiceNow, and Salesforce
- It has achieved notable growth across emerging markets, such as EMEA and APAC, strengthening its global insurance operations footprint
- It has established scaled capabilities in L&A claims administration, underpinned by platforms such as LifePRO, LDS, and MedConnection, as well as licensed TPA capabilities in required states
