EXL Named a Horizon 3 Market Leader in the HFS Insurance Services 2025 Report
HFS Research has positioned EXL as a Horizon 3 Market Leader, recognizing our role among the top 10 global service providers driving end-to-end transformation across the insurance industry.
This ranking reflects EXL’s ability to deliver:
- Core operations modernization across life, annuity, and property & casualty lines
- Generative AI, automation, and advanced analytics embedded at scale
- Ecosystem collaboration and innovation, bridging consulting, technology, and operations to help insurers thrive in a rapidly evolving market
EXL’s placement in Horizon 3 underscores our commitment to helping insurers reimagine processes, unlock new revenue streams, and deliver hyper-personalized customer experiences.
The insurance industry stands at a pivotal crossroads, where operational efficiency, enhanced stakeholder experiences, and ecosystem-driven innovation are no longer optional- they are the defining horizons for carriers looking to lead in a rapidly evolving market.
- HFS Research
EXL Highlights
1. NVIDIA-driven AI innovation:
EXL blends its domain expertise with improved AI, exemplified by co-innovating an insurance-specific LLM on NVIDIA’s enterprise AI platform to embed GenAI into its solutions.
2. Insurance-Specific AI and Data Platforms
- EXELIA.AI: Conversational AI for customer and agent interactions
- Smart Data Signals: Real-time claims anomaly detection
- LifePRO™: Cloud-native policy administration suite
3. Intelligent Automation at Scale
Capabilities such as Claims Assist.AI and Smart Agent Assist automate claims handling and customer interactions, reducing manual effort and improving accuracy.
4. Trusted by Clients and Partners
Clients commend EXL for delivering measurable value and acting as a collaborative transformation partner, while technology partners recognize our expertise in applying emerging innovations to insurance.
Key Trends Shaping Insurance in 2025
AI and genAI Integration
Artificial intelligence is streamlining underwriting, claims processing, fraud detection, and customer service.
Cloud Transformation
Insurers are modernizing legacy systems with flexible, cloud-native platforms for greater agility.
Predictive Analytics
Data-driven insights are refining risk assessment, pricing, and product personalization.
Enhanced Customer Experience
Digital self-service tools and omnichannel engagement are elevating policyholder expectations.
Learn How EXL Can Help You Transform Insurance Operations
Partner with EXL to unlock data, AI, and insurance expertise that deliver real business outcomes.