Accelerate innovation in education with EXL
EXL, a trusted partner with over 25 years of proven success, is uniquely positioned to help institutions compete in the digital era.
Driving digital transformation in the education sector
Education institutions are at a critical inflection point. From public research universities to online learning platforms, the sector is undergoing rapid change driven by evolving student expectations, funding pressures and the need for digital enablement.
EXL, a trusted partner with over 25 years of proven success, is uniquely positioned to help ed-tech companies & institutions complete in the digital era. With over 61,000 professionals worldwide, our dedicated education practice leverages deep expertise in data, AI, and cloud solutions to help leading education providers unlock growth, deliver operational excellence, and deliver outstanding student experiences.
Confronting education’s biggest challenges
Higher education faces mounting pressures that slow progress and strain performance. Fragmented data, sluggish decision-making and outdated systems hinder agility and limit the ability to personalize student experiences. Budget constraints stretch internal teams, leaving little capacity to modernize. Regulatory demands, including FERPA compliance, add complexity and risk.
Meanwhile, enrollment is down. Student expectations are rising with growing demand for seamless, real-time digital interactions. These combined challenges stall innovation, erode competitiveness and make it harder to attract and retain students, leading institutions to rethink their approach on how to achieve their academic missions.
EXL delivers for education AI-powered operations:
3X efficiency improvements across the student journey with 40% cloud cost savings; 90% time savings on evaluations with AI-enabled knowledge graph.
How EXL solves these challenges
EXL’s Education Practice transforms these challenges into opportunities through a comprehensive suite of services tailored to your unique needs:
- Business process redesign: Redesign workflows with intelligent automation (RPA, hyper-automation), improving back-office efficiency and freeing resources.
- Cloud infrastructure and modernization: Accelerate migrations, modernize learning platforms and enable real-time digital services while reducing costs.
- Data management and analytics: Build a robust data foundation with enterprise-wide governance, strategy and modern architectures.
- Generative AI services: Deploy scalable gen AI solutions—including custom LLMs, agentic AI and AI ops—to boost automation and student engagement.
- Student experience transformation: Enhance student engagement with AI-powered chatbots, conversational BI and personalized recommendations.
With a focus on compliance, agility and measurable outcomes, EXL acts as an embedded partner, augmenting internal teams with world-class data scientists, engineers, designers and education specialists.
How we work
Embedded partnership
EXL is an extension of your team
Cross-functional delivery
Data scientists, engineers, designers, product & program managers, etc.
Flexible engagement
Tailored pilots, assessments, workshops and fully scaled initiatives
Transparent collaboration
Agile, iterative and milestone driven to bring value at speed
Governance-First
Focus on compliance (FERPA, etc.)
EXL supports an online learning client
Custom Learning Management System:
Serving 125,000+ active users, the client partnered with EXL to build a custom multi-tenant learning management system (LMS) —achieving feature parity, reducing costs, and eliminating single points of failure while improving user experience.
Why institutions partner with EXL
What sets EXL apart is measurable impact. Institutions trust us to consistently deliver real-world value. Proprietary AI and data accelerators, including pre-built assets and finely tuned, cross-industry LLMs, enable faster deployment and quicker value realization. We build on strong partnerships with AWS, Microsoft Azure, and Google Cloud to deliver value at speed and scale. Flexible, milestone-driven models and domain-centric design thinking ensure solutions align directly to higher education success.
Delivering value in higher education
With EXL, you can realize tangible benefits fast. These include:
Accelerated digital transformation:
Faster modernization of core platforms and student services.
Enhanced decision-making:
Real-time insights and data democratization drive smarter strategy and execution.
Superior student experiences:
Personalized, AI-powered touchpoints across the student journey
Reduced operational costs:
Intelligent automation streamlines workflows and lowers costs.
Improved agility and compliance:
Flexible platforms that scale with growth while meeting strict privacy and compliance requirements
Prepare for impact
Education is evolving, and EXL ensures you stay ahead of the curve. Whether modernizing IT infrastructure, leveraging generative AI or transforming student experiences, EXL is your partner for sustainable innovation.
Realize your vision for digital-first education with EXL
Contact EXL today to accelerate your digital transformation at education@exlservice.com.