EXL Fireside chat: Data and AI Perspectives and Domain Expertise
EXL Fireside chat: Data and AI Perspectives and Domain Expertise
EXL Fireside chat: Data and AI Perspectives and Domain Expertise
What is the strategic imperative for Insurers to unlock real value from AI?
With over 80% of insurers expected to have GenAI in production by 2026, discover how early adopters are embedding intelligent, autonomous AI agents into underwriting, claims, and customer service workflows.
In this recent EXL Fireside chat moderated by Celent, Keith Raymond, Principal Analyst, Celent is joined by Vivek Jetley, President and Head of Insurance, Healthcare and Life Sciences, and Naveen Agarwal, CEO of Navdots LLC and EXL Insurance board member, to unpack the explosive growth of generative AI (GenAI) across the insurance industry.
You’ll gain insights into:
- The rise of agentic AI and its transformational impact on insurance operations
- Why insurers are prioritizing internally facing GenAI use cases
- How EXL’s Accelerate.ai platform drives modular, domain-led, end-to-end AI workflows
- What it takes to become an AI-native insurer of the future
Whether you're exploring AI or scaling enterprise adoption, this session delivers actionable strategies to unlock ROI at speed.
Quick Highlights of the webinar
90% Success Rate- Real AI, Real Impact
EXL is driving 90% success in AI implementation across client workflows, from underwriting to claims and care management, enabling smarter decisions and real results in insurance.
Software is no longer the differentiator- intelligence is.
Insurers must rethink how they use proprietary data and orchestrate across GenAI, ML, and human input to truly unlock AI’s value.
Beyond the buzz: 4 real-world ways AI is driving change in insurance.
Naveen Agarwal breaks down how agentic AI is enabling smarter decisions, automating workflows, and bridging legacy systems.
The path to becoming an AI-native insurer: Three shifts that matter.
Naveen Agarwal outlines three imperatives — from unlocking unstructured data to replacing dashboards with conversational intelligence and scaling impact through intelligent workflows.
AI in the Insurance Workflow – Real Impact, Real Results
Vivek Jetley, President & Head of Insurance, Healthcare & Life Sciences at EXL, shares how embedding AI directly into workflows is unlocking underwriting profits, accelerating claims, and delivering smarter decisions.
EXLerate.AI – Scalable AI, Built for Insurance
Our proprietary platform combines AI, domain expertise, and proprietary LLMs trained on unique insurance and healthcare datasets, enabling faster deployment and measurable value.
The EXL Advantage in Agentic AI
According to Vivek Jetley, EXL’s strength lies in combining domain knowledge, AI-ready data, and proprietary IP—giving insurers solutions that are already live, scaled, and driving value today.
Real Use Cases, Real Transformation
Vivek Jetley highlights Agentic AI in action: from underwriting and claims FNOL agents to customer service agents—each transforming core processes and enabling better experiences.