The CX paradigm shift: Exploring generative AI's impact on customer experience
The CX paradigm shift: Exploring generative AI's impact on customer experience
The CX paradigm shift: Exploring generative AI's impact on customer experience
This panel webinar focused on the transformative role of generative AI in shaping the customer experience landscape. The session brought together industry experts, thought leaders, and CX professionals to explore the potential of this groundbreaking technology and its impact on customer interaction, discussing the fundamental shift occurring in customer experience strategies due to the integration of generative AI.
The experts spoke about the power of generative AI in enhancing customer interactions across various touchpoints, and how this technology is revolutionizing the ways businesses engage with their customers by creating personalized, interactive, and immersive experiences.
Watch this webinar to discover how generative AI's ability to understand customer preferences, anticipate needs, and provide tailored solutions is reshaping the customer journey and driving customer satisfaction.
Key Takeaways:
- How generative AI transforms customer experience
- Integrating generative AI to improve customer experience strategies
- How generative AI enhances customer interactions
- How generative AI revolutionizes customer engagement
- The potential of generative AI for customer experience
Speakers
Prudential Finance
Charlotte Tsou
Head of Marketing Analytics & Insights
TruStage
Rennet Premnath
Director, Experience Analytics & Chair of Enterprise Analytics
EXL
Deepti Kalra
Head of Insurance Analytics Solutions
EXL
Shashank Verma
Head of Customer Experience – Digital
EXL
Matthew Paris – Moderator
VP and Head of Sales Engineering