“You’re either the one that creates the automation or you’re getting automated.”

~Tom Preston-Werner

Companies have started to realize that Automation needs Speed and Agility.

The game plan for automation historically has been limited and focuses on specific point of the process with low complexity.

The next frontier for every company is to think about automation in a more holistic manner and leverage the power of automation across the enterprise.

Here comes Hyperautomation.

What is Hyperautomation?

In simple words, Hyperautomation is the capability of putting together Automation, AI, Analytics, Intelligent Business Process Management Software (iBPMS), Machine Learning and Cognitive capabilities.

It is an enterprise-wide intelligent automation strategy that scales your existing automation program and is therefore more intelligent and smarter than automation.

Why Hyperautomation?

The presence of legacy systems along with the increased adoption of digital transformation technologies have turned the infrastructure of almost every company into a complex ecosystem.

There is a strong need to have a governing structure that can look into automation in a holistic way and orchestrate end-to-end automation through collaboration.

Benefits with Hyperautomation

AI-infused streamlining of end-to-end data flows and business processes

AI-infused streamlining of end-to-end data flows and business processes

Orchestrate multiple technologies to design and deliver end-to-end business solutions

Orchestrate multiple technologies to design and deliver end-to-end business solutions

Deliver 50-100% higher returns than traditional automation

Deliver 50-100% higher returns than traditional automation

Shift from input-based commercial models to ROI-led models

Shift from input-based commercial models to ROI-led models

Enables client to achieve scale and flexibility rather than relying on a single technology for automation purpose

Enables client to achieve scale and flexibility rather than relying on a single technology for automation purpose

Equip employees to focus on more value-added tasks

Equip employees to focus on more value-added tasks

Improves collaboration through better access to data and seamless communication

Improves collaboration through better access to data and seamless communication

Delivers significantly higher business outcomes

Delivers significantly higher business outcomes

  • 20-30% higher YoY impact
  • 3-4X return on investments
  • 10-20X more data available for advanced analytics
  • 30-40% benefit on Ops spend in a steady state

Achieving Hyperautomation with EXL

EXL’s Hyperautomation approach combines the power of Automation, AI and Analytics, and orchestrating these solutions on Cloud to deliver the benefit of transformation. Our focus is to shift the business from people-intensive legacy OS to a future ready, thin human AI Operating System (AI:OS).

The AI:OS help companies to capitalize on the opportunities introduced by both datadriven insight and new digital capacity. It empowers customers to act as coaches to AI and focus on complex activities that require the human touch.

The biggest benefit AI:OS delivers is speed, which in turn drives customer experience, better underwriting and claims outcomes, and reduced cost of operations. EXL’s Hyperautomation CoE takes enterprises a step closer to AI:OS.

This type of Hyperautomation CoE enables business units to improve flexibility, re-usability and speed-to-Value.

BPMS ensuring intelligent workflow

 

EXL leverages its existing tech stack, prebuilt solution accelerators and industry solutions and provides a structured approach towards development lifecycle delivering real results faster and much higher than traditional process automation.

The key differentiator of EXL’s digitization approach is the focus on digital data flows. This is fundamentally different from the traditional approach that relies on analyzing process maps to identify interventions or solutions which can be applied at various steps of the process. Instead, we focus on re-imagining the clients operations by ensuring a seamless flow of data across the value chain.

Our approach to solution design combines multiple levers to orchestrate the reimagined end-to-end operations. We would look at Automation, Data, Analytics, AI, UX and cloud solutions to streamline the flow of data.

An example of streamlining data flows

An example of streamlining data flows