New technologies are helping L&A insurers engage and retain voluntary group benefits customers

Insurance carriers are choosing to adopt new technology for the improvement of their voluntary group benefit customer experience

Voluntary group benefits are becoming increasingly important to both employers and employees, but insurance providers are unable to capitalize on this growing market. In this white paper, Munish Mahajan discusses how providers constrained by their legacy systems cannot provide the customer experience that insured employees expect.

Insurance carriers need to adopt new technology to improve the customer journey to engage and retain customers. With cutting-edge “one-stop” analytics solutions, including EXL Customer 360, insurers can deliver real-time intelligence to deepen customer relationships and create cross-sell and up-sell opportunities. Mahajan delves into how insurance carriers can transform the disability claims process to make it more accessible and customer friendly.

Download this white paper to learn more about incorporating new technologies into your voluntary group benefits process to expand your market share.