Enterprise adoption of automation technologies has accelerated over the past decade due to their potential to transform business models.
The COVID-19 pandemic and recessionary pressures further exposed the drawbacks of traditional/legacy business models, making automation a strategic priority for enterprises. Organizations that have advanced in their automation journeys are better positioned to respond to disruptions, making automation a vital lever to ensuring business resilience, agility, and growth. What started as a simple rules-based activity using Robotic Process Automation (RPA) to achieve quick wins has evolved into Artificial Intelligence (AI)with continuous advances in Machine Learning (ML), Deep Learning (DL), and Natural Language Processing (NLP)among other areas.
In this viewpoint, we share the findings and insights from survey-based research that Everest Group undertook across 53 enterprises to understand their expectations from gen Al and its role and adoption in automating business processes. Enterprise buyers can use this report to assess how their peers view this next-generation technology, the functionalities to look for when choosing a gen Al tool/platform, and how gen Al can help achieve their business objectives.