What we do

EXL’s Digital Insurance Agency grows revenue through an innovative end-to-end, analytics-driven digital distribution model that targets the right consumers and issues policies digitally.

Value Delivered
  • Introduce products to market, faster
  • Test product positioning and features
  • Grow revenue through customer targeting
  • Streamline customer acquisition and onboarding
  • Leverage external data to drive faster results and lower costs
  • Improve contact center close rate performance
  • Minimize risk with outcome-based pricing partnerships
What sets EXL apart
  • Proprietary digital customer acquisition platform
  • Proprietary database with thousands of data points from more than 200 million consumers
  • Insurance leader
  • Predictive analytics front-runner with end-to-end marketing and customer targeting analytics capabilities 
  • Strategic digital transformation partner
  • Analytics-powered, omnichannel contact center based in Richmond, VA
Human X Technology
Turning data into actionable insights
Sophisticated advice and executional rigor
Proven methodology. Measurable results
Finance & Accounting
Transforming digital finance
Operations Management
Accelerating value delivered

"Digital without contextual knowledge is like using a hammer and looking for a nail. It creates a sound but will not have the impact or result." – Vikas Bhalla

Real results

EXL helps companies succeed in the marketplace by applying digital intelligence, domain expertise and data mastery, to provide a deep understanding of their customer need and a superior business outcome.

Digital Transformation - Strengthened by deep domain knowledge.

With many leading insurers as clients, we have a firm grasp on the industry and where it’s going.

With a best-in-class understanding of the customer journey and next-gen technology, EXL helps insurers leverage the proliferation of data to identify and understand who to target, why products resonate, and how to secure and grow customer loyalty.

For EXL, outcomes don’t end with combined ratios. We partner with you to improve your bottom line and your customer’s experience, an increasingly important metric in an industry facing disruption from insuretech start-ups.

insurance clients globally
Winner’s Circle
in “HfS Blueprint: Insurance As-a-Service 2017”
data scientist, statisticians and analysts.

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