Clients cite EXLâ€™s strong track record ofÂ helping insurers streamline operations, manage risk, improve customerÂ retention, and launch new products.
- Customer experience
- New business processing
- Customer channel and agency analytics
- Digital acquisition
- Underwriting support
- Pricing andÂ lifetime value modeling
- Property survey andÂ risk control
- Premium audit
- Product development andÂ actuarial services
- Policy processing
- Contact center
- Billing andÂ collections
- Operations analytics
- First notice of loss
- Claims adjustor support
- Medical claims management
- Litigation support services
Digital intelligence is the foundation of everything we do, and inspires our ideas and research.
For businesses that aren't satisfied by good enough, or profitable enough, we use Digital Intelligence to deliver real results.Â
With many leading insurers as clients, we have a firm grasp on the industry and where itâ€™s going.
We use our deep understanding of the customer journey and next-gen technology to help insurers leverage their data to identify and understand who to target, why products resonate, how to secure customer loyalty, and how to optimize the claims experience.
For EXL, outcomes donâ€™t end with combined ratios. We partner with you to improve your bottom line and your customerâ€™s experience, an increasingly important metric in an industry facing disruption from insuretech start-ups.