Clients cite EXL’s strong track record of helping insurers streamline operations, manage risk, improve customer retention, and launch new products.
- Customer experience
- New business processing
- Customer channel and agency analytics
- Digital acquisition
- Policy processing
- Contact center
- Billing and collections
- Operations analytics
Digital intelligence is the foundation of everything we do, and inspires our ideas and research.
For businesses that aren't satisfied by good enough, or profitable enough, we use Digital Intelligence to deliver real results.
With many leading insurers as clients, we have a firm grasp on the industry and where it’s going.
We use our deep understanding of the customer journey and next-gen technology to help insurers leverage their data to identify and understand who to target, why products resonate, how to secure customer loyalty, and how to optimize the claims experience.
For EXL, outcomes don’t end with combined ratios. We partner with you to improve your bottom line and your customer’s experience, an increasingly important metric in an industry facing disruption from insuretech start-ups.