Utilities Intelligent Operations
Know exactly what is impacting the customer experience
Utility companies can analyze data to drive better customer experiences and reduce operating costs. EXL helps them accomplish this objective through delivering insights, advanced modeling capabilities, and powerful data strategy and management. Combining digital and domain expertise, EXL enables our clients to identify the best interventions to improve customer experience while reducing cost to serve.
What we do
EXL provides a full suite of digital solutions to help utilities engage, retain and attract new customers.
Data strategy & management
Capture the right set of data at the beginning, and keep data consistent using the best tools, structures, processes, and enablers.
MI & reporting
Real-time reporting of operational KPIs and auto-alert emails for variations above threshold levels helps minimize disruption.
Insights & RCA
Sophisticated tools let RCA teams perform deep-dive analysis to identify the cause of any breakdowns and quickly design solutions.
Modeling & scoring
Generate models and scores for all predictive and prescriptive actions, including designs for next-best actions, chatbots, and recommendation engines.