Customer operations
Deliver personalized experiences that stand apart
In today’s hyperconnected business landscape, customers demand seamless, efficient experiences delivered precisely when they want them. While most organizations understand the importance of digital transformation in customer experience (CX), success is dependent on how well organizations harness data and technology to deliver personalized journeys – without eroding the human element.
At EXL, we help organizations harness the power of data-driven insights, automation, and generative AI to assist human agents and improve customer operations as part of your CX digital transformation journey. Because when you unlock efficiency and innovation, you can better deliver unparalleled customer experiences that differentiate your business.
Deliver personalized experiences that stand apart
In today’s hyperconnected business landscape, customers demand seamless, efficient experiences delivered precisely when they want them. While most organizations understand the importanc...
In today’s hyperconnected business landscape, customers demand seamless, efficient experiences delivered precisely when they want them. While most organizations understand the importance of digital transformation in customer experience (CX), success is dependent on how well organizations harness data and technology to deliver personalized journeys – without eroding the human element.
At EXL, we help organizations harness the power of data-driven insights, automation, and generative AI to assist human agents and improve customer operations as part of your CX digital transformation journey. Because when you unlock efficiency and innovation, you can better deliver unparalleled customer experiences that differentia...
Show more
Our customer experience solutions
From customer-centric digital transformation frameworks to conversational AI-based virtual assistants, we help you deliver optimal customer interactions that foster loyalty and help you stay ahead in a rapidly evolving market.
Strategy and design
<p><span><span>Take a data-led approach to redesigning workflows and implementing enterprise AI and automation to supplement your existing workforce and improve the accuracy and efficiency of customer operations.</span></span></p>
Customer analytics & insights
<p><span><span><span><span>Harness your data to effectively attract and retain customers with insights across the customer life-cycle – from segmentation and journey optimization to customer care and product analytics.</span></span></span></span></p>
Contact center modernization
<p>Transform your contact center into a strategic asset with the right balance of human agents and AI technology to drive cost effectiveness, scale for volume, and improve compliance with enhanced information security.</p>
Digital self-service
<p><span><span><span>Make it easy for customers to find what they need and resolve issues anytime, anywhere with a seamless self-service experience enabled by conversational AI.</span></span></span></p>
Benefits
Benefits of adopting customer experience transformation
Leverage AI to enhance capabilities
Use automation to deliver better results, faster and improve service for complex customer inquiries.
Strengthen customer relationships
Meet your customer’s individual needs and preferences with advanced analytics and AI-driven experiences.
Differentiate and drive growth
Align your business processes and fine-tune operations to customer expectations using data-driven insights and automation.
Benefits
Leverage AI to enhance capabilities
Use automation to deliver better results, faster and improve service for complex customer inquiries.
Strengthen customer relationships
Meet your customer’s individual needs and preferences with advanced analytics and AI-driven experiences.
Differentiate and drive growth
Align your business processes and fine-tune operations to customer expectations using data-driven insights and automation.
Proven outcomes
See how clients across industries have achieved long-term success aided by EXL’s CX and digital transformation models.
White paper
Creating digital and data-led interactions
White paper
Creating digital and data-led interactions
<p>Today, customer experience (CX) is the new battleground for survival and differentiation. We live in an experience economy where customers value how they engage with brands above all else, both online, and offline.</p>
View
White paper
<p>Today, customer experience (CX) is the new battleground for survival and differentiation. We live in an experience economy where customers value how they engage with brands above all else, both online, and offline.</p>
White paper
Connected customer experience for a digital future
White paper
Connected customer experience for a digital future
<p>Crises tend to accelerate macro trends, especially for contact centers. The implementation of remote working, digital self-service, messenger bots, machine learning, and AI have all been accelerated due to COVID-19.</p>
View
White paper
<p>Crises tend to accelerate macro trends, especially for contact centers. The implementation of remote working, digital self-service, messenger bots, machine learning, and AI have all been accelerated due to COVID-19.</p>
Case study
Delivering digital contact center operations
Case study
Delivering digital contact center operations
<p><span>EXL’s client, a leading retailer with multiple stores and ecommerce operation, needed to transform its customer service operations. </span></p>
View
Case study
<p><span>EXL’s client, a leading retailer with multiple stores and ecommerce operation, needed to transform its customer service operations. </span></p>