EXL improves cash application accuracy by 25%


A leading industrial products and services provider.

Business Case

During a period of unprecedented growth, the client needed support moving to a shared service model.


  • Customer invoices
  • Cash application
  • Customer master data
  • Invoice adjustments
  • Write-offs and match-offs


Following an intense period of M&A and joint venture activities, a leading industrial prodcuts and services provider found itself operating with several accounting and administrative systems. This created:

  • A highly manual cash posting and application process.
  • Inadequate controls around adjustments to invoices.
  • A nonstandard reports process.

The company decided to move the order-to-cash process to a shared service model and needed a flexible, nimble F&A partner to help implement and maintain the process.


  • 2X Doubled the “auto-apply” rate within 18 months
  • Reduced the time to produce critical reporting by 30%
  • 50% Eliminated head- count required to post and apply cash
  • Improved auto- match cash application accuracy by 25%

Improving the order-to-cash process

The solution

EXL transformed bill distribution and cash application to release working capital by:

  • Designing and executing campaigns with customers to transform cash receipt process and improve “auto- apply” rate.
  • Implementing automated solutions for preparation and distribution of critical reports.
  • Establishing a 20-hour daily work window for speedy cash application and resolution of issues.
  • Leveraging automated tools to process invoice adjustments.

The results

  • Centralized, standardized, and automated process across business lines.
  • Metrics for performance benchmarking.
  • Visibility into unapplied cash and payment method.

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