EXL PayMentor and Argus predictions for 2021 and beyond: AI and data-led debt collections

COVID-19 has brought some unprecedented challenges and affected millions of individuals and businesses. The lending market that was thriving with a significant surge is quickly transitioning the focus away from loan origination to loan restructuring and modified repayment terms to manage a substantial increase in delinquency rates across lenders. The key driver for lenders across the board will be to help borrowers properly traverse through the challenging times while protecting their liquidity position through proper risk management and adopting AI & data-led debt collections strategies.

The webinar will help you gain insights into the major trends and challenges that the lenders are set to face in their debt collections process.


Ankor Rai, Chief Digital Officer, EXL
Anant Nambiar, Division President, Argus Portfolio Management

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