Redefining healthcare interactions
Modern healthcare consumers expect seamless, human-centric care. EXL meets this demand by combining advanced analytics, AI-driven tools, and deep industry expertise to deliver elevated healthcare experiences tailored to their unique needs.
Common challenges:
Constantly rising patient expectations for personalized care.
Inefficient, manual workflows that create delays.
Fragmented systems, leading to gaps in data and decision-making.
High operational costs with insufficient ROI on patient support.
Proven results
Partnering with EXL delivers measurable results for
healthcare organizations.
92%
improvement in the average speed of answering calls.
90%
reduction in abandoned calls, boosting patient retention.
+$5M
in savings for a contact center client
Leader
Recognized as a market leader in HFS Horizons Customer Experience Service Providers, 2024.
The EXL advantage
Why choose EXL for healthcare CX transformation?
360-degree patient and member insights
AI-powered conversational experiences
Data-driven care optimization
Seamless omnichannel support
Cost efficiency and rapid ROI
Frequently asked questions
Transforming healthcare contact centers
Conversational AI digital agents
Automate repetitive inquiries, allowing human agents to focus on complex, value-driven tasks.
Generative AI co-pilots
Enable real-time, context-aware suggestions for better first-call resolutions and seamless experiences.
Omnichannel integration
Provide round-the-clock service with systems that enhance accessibility across various touchpoints.
AI-powered digital audits
Automate operational reviews with AI for actionable feedback and compliance assurance.
Discover the future of healthcare
CX transformation