Meeting business objectives at every stage of the customer journey with digital technology, data excellence, advanced marketing and customer analytics.
- Customer management services
- Personalization and optimization
- Lifecycle digital enabled sales service
- Complaint handling and refund
- After-hours support
- Fraud prevention
- Billing, invoicing and collections
- Refund and collection processing
- Enterprise data management
- Customer, operational and risk analytics
- Reporting and BI
- Revenue management analytics
Digital Intelligence is the foundation of everything we do, and inspire our ideas and research.
For businesses that aren't satisfied by good enough, or profitable enough, we use Digital Intelligence to deliver real results.
EXL’s Travel & Leisure business has more than a decade of experience serving the industry with global distributed operations in the US, Asia and Europe, assisting companies in critical areas such as customer acquisition, customer care, finance & accounting and analytics. Our teams of more than 1500 associates are certified by the International Air Transport Association and have deep domain expertise across the leading travel GDS platforms, including Sabre, Travelport and Amadeus.
EXL’s unparalleled knowledge of the Travel & Leisure customer journey means we know how and where to implement digital solutions for a richer, more integrated user experience. We partner with companies to drive loyalty, optimize wallet share and create personlized customer experiences.
Our clients return to us not only because we drive outcomes, but because we work as part of their team. We understand the pressures of low profit margins and high regulation, so we’re always available with high-touch service and thoughtful advice.