Drive trusted AI execution at your organization with sessions curated for executives setting the strategy and practitioners using our new agentic suite.
Why Attend
Data. AI. Workflows. Made real.<br> Three clear reasons to attend.
Real-world stories
<p><strong>Hear from AI leaders</strong></p><p>Proven lessons from live AI implementations.</p>
Hands-on with our new LifePRO Agentic Suite™
<p><strong>See workflows in action</strong></p><p>Live demos of AI-powered workflows with our new LifePRO Agentic Suite</p>
Peer networking
<p><strong>Compare AI roadmaps</strong></p><p>Connect with peers to pressure-test AI execution plans.</p>
Client Challenges, Real Solutions
The challenges clients face. The solutions we deliver.
The challenges clients face. The solutions we deliver.
The EXL L&A Insurance Conference is where you’ll learn strategies to address your top issues. We'll show you how to modernize core platforms, embed AI into your workflows, and unlock new value with our new Agentic Suite.
6:30 - 9:30 pm : Kick Off Reception
7:00 - 8:15 am : Breakfast
8:30 - 9:30 am : Opening Session
- Welcome & introductions
- EXL L&A business update and strategy
- Conference logistics and pro tips
Raghav Jaggi
Executive Vice President, Insurance Practice Leader
EXL
Sarat Varanasi
Senior Vice President, Services
EXL
Michael Cloutier
Senior Vice President, Insurance Products & Platforms
EXL
9:30 - 10:30 am : LifePRO Agentic Suite™
A comprehensive review of the LifePRO Agentic Suite current state as of our Version 21 SP3 release. This session will provide a holistic review of new features across our LifePRO™ Version 21 releases, and will provide critical details for clients creating a business case for a LifePRO upgrade
Ajmal Malik
Vice President Level 2, Insurance Products & Platforms
EXL
Steve Herker
Vice President Level 2, Life Platforms
EXL
11:00 am - Noon : EXL Data Strategy
Learn how EXL capabilities engineer a modern data strategy – one that fuses governance, architecture, and AI accelerators – so your smartest ideas stand on bedrock, not quicksand.
Vivek Vinod
Senior Vice President, Data Management
EXL
Mayur Khandelwal
Vice President Level 2, Data Management
EXL
11:00 am - Noon : EXL SaaS Offering
Learn how EXL simplifies IT Management via our LifePRO Agentic Suite Insurance Platform SaaS Capabilities.
Muthu Arumugham
Senior Assistant Vice President, Life Platforms
EXL
Noon - 1:00 pm : Lunch
1:00 - 2:00 pm : Analyst Panel
From Market Intelligence to Business Results: Join analysts and client executives as they reveal key trends, strategic priorities, and success stories shaping the future of the industry.
Moderators
Raghav Jaggi
Executive Vice President, Insurance Practice Leader
EXL
Michael Cloutier
Senior Vice President, Insurance Products & Platforms
EXL
2:15 - 3:15 pm : Advancements in the EXL Operational and Claims Workflow
EXL has been investing in the expansion of operational and claim workflows and integration leveraging multiple components of our LifePRO Agentic Suite Ecosystem.
- LifePRO Claim Capabilities Review
- Expanded Claims Workflow and TPA Automation
Ajmal Malik
Vice President Level 2, Insurance Products & Platforms
EXL
Steve Herker
Vice President Level 2, Life Platforms
EXL
Chris King
Technical Services Consultant - AVP, Insurance Products & Platforms
EXL
2:15 - 3:15 pm : LifePRO Architecture Evolution
LifePRO v21: Rearchitecting for Performance and Scale
Database evolution, intelligent caching, real-time processing with Apache Kafka, and optimized data management—the architectural shifts driving the next generation of enterprise data platforms.
Ashish Srivastava
Senior Assistant Vice President - Sr. Solutions Architect, Insurance Products & Platforms
EXL
3:30 - 4:30 pm : LifePRO Agentic Suite New Business & Underwriting, Case Management
Learn about the latest evolutions in our LifePRO Agentic Suite Insurance Platform New Business, Underwriting and Case Management features.
Pronay Chakraborty
Vice President, Platforms,
EXL
3:30 - 4:30 pm : Digital solutions
EXL XTRAKTO.AI™: Automate Data Processing with AI & ML
Boost efficiency, accuracy, and customer experience across structured and unstructured data operations.
Ashish Kudaisya
Vice President, AI Solutions for Insurance
EXL
6:00 - 10:00 pm : Networking Dinner
7:00 - 8:15 am : Breakfast
8:30 - 9:30 am : LifePRO Agentic Suite Platform Roadmap Update
A review of LifePRO Agentic Suite evolution and how our solution is evolving as part of our Data & AI strategy including:
- LifePRO Agentic Suite Components
- LifePRO ecosystem AI evolution
- General Product Roadmap and Data Strategy
Ajmal Malik
Vice President Level 2, Insurance Products & Platforms
EXL
9:45 - 10:45 am : EXL TPA
Learn how EXL's expanded TPA ecosystem is solving administration challenges for a variety of administration needs. Key topics:
- Types of Clients Served / Block Types
- EXL's broader Data Led TPA Ecosystem
Mary Anne Durall
Head of Operation, Domain Operations
EXL
Andrew Matheney
Senior Assistant Vice President-Client Partner
EXL
9:45 - 10:45 am : Inforce Profitability
Inforce Profitability and Transforming the Enterprise with Intelligent Data Workflows: EXL.AI in action
Sandeep Manchanda
Vice President, Insurance Data & AI Leader, Insurance
EXL
11:00 - Noon : Keynote Speaker - Transformative leadership in insurance innovation
Storytelling as Strategy: Using Narrative Competence to Drive Success
Scott Mann is a master storyteller and former Green Beret who inspires leaders to build trust, manage change, and foster psychological safety through the power of storytelling. After confronting his own struggles of war, Scott discovered storytelling as a path to healing and human connection. Now, he talks to leaders about how they can leverage storytelling to create trust in an increasingly fast-paced world. Drawing on high-stakes leadership experiences, Mann advises on how to mobilize teams, forge deeper connections, and gain a more complete understanding of the opportunities that exist to create high-trust, high-performance cultures.
Attendees will receive a free copy of Scott’s book: Nobody is Coming to Save You.
Scott Mann
Master storyteller and former Green Beret
Noon - 1:00 pm : Lunch
1:00 - 1:30 pm : Future of Portals
Join us for a review of EXL's portal capabilities and broader portal evolution strategy.
Pronay Chakraborty
Vice President, Platforms,
EXL
1:00 - 1:30 pm : Streamline Your LifePRO Upgrade
Learn more about the LifePRO Upgrade process and services EXL can provide to streamline your upgrade journey.
Roshanta Torrence
Senior Assistant Vice President, Life Platforms
EXL
1:45 - 2:30 pm : EXL's New Product Rollout Offering
EXL Product Launch Offering: End-to-End Support
Interactive overview of how we drive successful product rollouts within the TPA Ecosystem.
2:30 - 3:00 pm : Meeting Wrap Up Session
Ashish Makhijani
Senior Vice President, Life Platforms
EXL
Let's make AI real
in life insurance.
LifePRO transforms how high performers operate. Early Bird: $1,200.
Situated in Ponte Vedra Beach, just a short distance from Jacksonville, the Sawgrass Marriott Golf Resort & Spa is right next door to the famed TPC Sawgrass Golf Club. Gorgeously designed rooms, suites, and family-friendly villas boast every imaginable comfort, and many feature balconies or terraces. In addition to being steps from TPC Sawgrass, our hotel in Ponte Vedra Beach, FL, also showcases four sparkling pools and pampering treatments at the Sawgrass Spa. Take a short complimentary shuttle ride to our oceanfront Cabana Beach Club, which offers direct access to Ponte Vedra Beach.
EXL has negotiated a discounted room rate of $269(plus tax) per night for conference attendees. There is also a $15 resort fee per room per night that covers high-speed internet, daily fitness classes, miniature golf, one hour bicycle rental, and access to the Cabana Beach Club.
Friday, September 18, 2026, is the cut-off date to submit reservations to the hotel.
There are two ways to make their reservation—you can either call 888-789-3090 or go online https://book.passkey.com/go/EXLLifeProUserConference