Americas EVENT SUMMARY
Most companies are “doing AI.” But many are still stuck in pilot purgatory. Although the majority (62%) of businesses are experimenting with AI agents, fewer than one-third have begun scaling AI across the enterprise.
Why? Because they’re ignoring the real problems:
Workflows and processes not primed for the AI-era
Messy data that hinder AI implementations
Insights that don’t drive action
AI in Action 2026 is where you learn how to fix all three. We’ll show you how to redesign workflows for impact, clean up your data, and turn analytics into decisions that matter.
Why Attend AI in Action
Get unstuck
<p>Learn how to scale AI beyond pilots.</p>
See it, don’t just hear it
<p>Real demos. Real workflows. Real business value.</p>
Learn from industry leaders
<p>Meet the executives who have cracked the code.</p>
Welcome and opening remarks
AI must be deeply integrated into workflows to produce value. AI in Action shows companies the real, practical steps they can take to achieve this goal. EXL President and Head of Insurance, Healthcare and Life Sciences Vivek Jetley and CNBC’s Guy Adami set the stage for what’s to come.
Vivek Jetley
President and Head of Insurance, Health and Life Sciences
EXL
Guy Adami
Co-Founder, RiskReversal Media and Television Personality on CNBC's Fast Money
Keynote
Accelerating innovation and opportunity with AI
EXL Chairman and CEO Rohit Kapoor is joined by Jon McNeill, CEO of DVx Ventures, in this engaging discussion of where companies are in their AI journey today and how they can unlock this technology’s transformative potential in the future. Together, they discuss how organizations can pick the right use cases, why CEOs must get directly involved in driving AI adoption, and how to build early AI successes into enterprise-wide scale.
Rohit Kapoor
Chairman and Chief Executive Officer
EXL
Jon McNeill
Former President of Tesla, Former COO of Lyft, CEO of DVx Ventures
Session 1
Making agentic AI real for enterprises
EXL EVP and Chief Digital Officer Andy Logani provides a look at several new innovations that are making AI real for companies. Learn more about the tools and platforms we’re using to power our 93% success rate for AI implementations, including our agentic AI design studio, an intelligence engine for driving better decisions, solutions for embedding AI into highly-regulated operations, and a breakthrough data management solution.
Demos
EXLerate.ai
Automate and orchestrate key processes by embedding intelligence into day-to-day operations, enabling your enterprise to scale AI faster, with more control, less risk, and measurable business impact.
Gaurav Iyer,
SVP, Global Head of AI Solutions and Digital Engineering,
EXL
EXLdecision.ai
Accelerate the development, validation, and monitoring of advanced machine learning models and embed intelligence directly into your business workflows.
Kshitij Jain,
SVP, Analytics & AI Services – Global Banking & International Growth Markets,
EXL
EXL ClaimsAssist.ai
Automate routine administrative tasks and get guidance with AI-driven next best actions. We demonstrate how this solution improves speed, accuracy, and trust throughout the claims lifecycle—from first notice of loss (FNOL) to final resolution.
Ashish Kudaisya,
VP, Engagement & Solutioning Lead,
EXL
Session 2
Reimagining workflows with agentic AI
Agentic AI is rewriting workflows from the ground up, pairing human judgment with autonomous agents. Leaders discuss how this shift is unlocking smarter decisions, faster execution, and breakthrough business performance.
Vivek Jetley
President and Head of Insurance, Healthcare and Life Sciences
EXL
Guy Adami
Co-Founder, RiskReversal Media and Television Personality on CNBC's Fast Money
Murli Buluswar
Formerly Head of Analytics
Rebecca Potts
Director, North America Strategic Industries Partner Sales
Session 3
Getting your data house in order
Discover how organizations are bringing AI to data, leveraging AI for data management, and how data drives the next wave of AI innovation.
Kathleen Wiener
Vice President of Data Management Services
EXL
Sidd Shenoy
VP Data & Advanced Technology
Wolters Kluwer
Barry Dauber
VP of GenAI GTM
Databricks
Paul Hampton
Head of Strategic Insights, Data & Analytics
Transamerica
Demos
EXLdata.ai
Agentic AI that autonomously manages discovery, migration, engineering, governance, annotation, labeling, and operations across the entire data lifecycle, delivering faster outcomes at lower cost with production-grade reliability.
Swati Malhotra,
Product Owner, EXLdata.ai,
EXL
Closing Remarks
Guy Adami
Co-Founder, RiskReversal Media and Television Personality on CNBC's Fast Money
EMEA EVENT SUMMARY
Most companies are “doing AI.” But many are still stuck in pilot purgatory. Although the majority (62%) of businesses are experimenting with AI agents, fewer than one-third have begun scaling AI across the enterprise.
Why? Because they’re ignoring the real problems:
Workflows and processes not primed for the AI-era
Messy data that hinder AI implementations
Insights that don’t drive action
AI in Action 2026 is where you learn how to fix all three. We’ll show you how to redesign workflows for impact, clean up your data, and turn analytics into decisions that matter.
Why Attend AI in Action
Get unstuck
<p>Learn how to scale AI beyond pilots.</p>
See it, don’t just hear it
<p>Real demos. Real workflows. Real business value.</p>
Learn from industry leaders
<p>Meet the executives who have cracked the code.</p>
Welcome and opening remarks
AI must be deeply integrated into workflows to produce value. AI in Action shows companies the real, practical steps they can take to achieve this goal. EXL EVP, Chief Growth Officer and Head of International Growth Markets Vishal Chhibbar and TechMarketView Partner and Chief Analyst Georgina O’Toole set the stage for what’s to come.
Vishal Chhibbar
Executive Vice President, Chief Growth Officer and Head of International Growth Markets
EXL
Georgina O’Toole
Partner and Chief Analyst
Techmarketview LLP
Keynote
Accelerating Innovation and Opportunity with AI
EXL Chairman and CEO Rohit Kapoor is joined by Jon McNeill, CEO of DVx Ventures, in this engaging discussion of where companies are in their AI journey today and how they can unlock this technology’s transformative potential in the future. Together, they discuss how organisations can pick the right use cases, why CEOs must get directly involved in driving AI adoption, and how to build early AI successes into enterprise-wide scale.
Rohit Kapoor
Chairman and Chief Executive Officer
EXL
Jon McNeill
Former President of Tesla, Former COO of Lyft, CEO of DVx Ventures
Session 1
Making agentic AI real for enterprises
EXL EVP and Chief Digital Officer Andy Logani provides a look at several new innovations that are making AI real for companies. Learn more about the tools and platforms we’re using to power our 93% success rate for AI implementations, including our agentic AI design studio, an intelligence engine for driving better decisions, solutions for embedding AI into highly-regulated operations, and a breakthrough data management solution.
Demos
EXLerate.ai
Automate and orchestrate key processes by embedding intelligence into day-to-day operations, enabling your enterprise to scale AI faster, with more control, less risk, and measurable business impact.
Gaurav Iyer,
SVP, Global Head of AI Solutions and Digital Engineering,
EXL
EXLdecision.ai
Accelerate the development, validation, and monitoring of advanced machine learning models and embed intelligence directly into your business workflows.
Kshitij Jain,
SVP, Analytics & AI Services – Global Banking & International Growth Markets,
EXL
EXL ClaimsAssist.ai
Automate routine administrative tasks and get guidance with AI-driven next best actions. We demonstrate how this solution improves speed, accuracy, and trust throughout the claims lifecycle—from first notice of loss (FNOL) to final resolution.
Ashish Kudaisya,
VP, Engagement & Solutioning Lead,
EXL
Session 2
Drive Business Value with AI in the Workflow
Debuting domain-specific workflows that show real business impact using EXLerate.ai orchestration.
Rahul Arora
Senior Vice President, CX Global and Diversified Industries UK and Europe
EXL
Linsey McGarrigle
Chief Operating Officer
British Gas
Dennis Parker
Head of Customer Experience (CX) Partner Business, EMEA
AWS
Session 3
Getting your data house in order
Two-thirds of organisations struggle with the data management capabilities required to get their AI projects out of the pilot stage. This panel discussion covers how AI-driven data modernisation can accelerate data improvements to build a foundation for innovation and growth – without waiting for data perfection.
Mohit Manchanda
Senior Vice President, Head of Insurance UK & Europe
EXL
Dan Fiehn
Chief Technology Officer
Markerstudy
Dael Williamson
EMEA CTO
Databricks
Graeme Phillips
Chief Information Officer
Canopius Group
Demos
EXLdata.ai
Agentic AI that autonomously manages discovery, migration, engineering, governance, annotation, labeling, and operations across the entire data lifecycle, delivering faster outcomes at lower cost with production-grade reliability.
Swati Malhotra,
Product Owner, EXLdata.ai,
EXL
Closing Remarks
Vishal Chhibbar
Executive Vice President, Chief Growth Officer and Head of International Growth Markets
EXL
Georgina O’Toole
Partner and Chief Analyst
Techmarketview LLP
APAC EVENT SUMMARY
Most companies are “doing AI.” But many are still stuck in pilot purgatory. Although the majority (62%) of businesses are experimenting with AI agents, fewer than one-third have begun scaling AI across the enterprise.
Why? Because they’re ignoring the real problems:
Workflows and processes not primed for the AI-era
Messy data that hinder AI implementations
Insights that don’t drive action
AI in Action 2026 is where you learn how to fix all three. We’ll show you how to redesign workflows for impact, clean up your data, and turn analytics into decisions that matter.
Why Attend AI in Action
Get unstuck
<p>Learn how to scale AI beyond pilots.</p>
See it, don’t just hear it
<p>Real demos. Real workflows. Real business value.</p>
Learn from industry leaders
<p>Meet the executives who have cracked the code.</p>
Welcome
AI must be deeply integrated into workflows to produce value. AI in Action shows companies the real, practical steps they can take to achieve this goal. EXL EVP, Chief Growth Officer and Head of International Growth Markets Vishal Chhibbar and technology journalist and Founder of Stories Ink Jennifer O’Brien set the stage for what’s to come.
Vishal Chhibbar
Executive Vice President, Chief Growth Officer and Head of International Growth Markets
EXL
Jennifer O'Brien
Technology Journalist, Founder of Stories Ink and former CIO.com associate editor
Keynote
Accelerating innovation and opportunity with AI
EXL Chairman and CEO Rohit Kapoor is joined by Jon McNeill, CEO of DVx Ventures, in this engaging discussion of where companies are in their AI journey today and how they can unlock this technology’s transformative potential in the future. Together, they discuss how organisations can pick the right use cases, why CEOs must get directly involved in driving AI adoption, and how to build early AI successes into enterprise-wide scale.
Rohit Kapoor
Chairman and Chief Executive Officer
EXL
Jon McNeill
Former President of Tesla, Former COO of Lyft, CEO of DVx Ventures
Session 1
Making agentic AI real for enterprises
EXL EVP and Chief Digital Officer Andy Logani provides a look at several new innovations that are making AI real for companies. Learn more about the tools and platforms we’re using to power our 93% success rate for AI implementations, including our agentic AI design studio, an intelligence engine for driving better decisions, solutions for embedding AI into highly-regulated operations, and a breakthrough data management solution.
Demos
EXLerate.ai
Automate and orchestrate key processes by embedding intelligence into day-to-day operations, enabling your enterprise to scale AI faster, with more control, less risk, and measurable business impact.
Gaurav Iyer,
SVP, Global Head of AI Solutions and Digital Engineering,
EXL
EXLdecision.ai
Accelerate the development, validation, and monitoring of advanced machine learning models and embed intelligence directly into your business workflows.
Kshitij Jain,
SVP, Analytics & AI Services – Global Banking & International Growth Markets,
EXL
EXL ClaimsAssist.ai
Automate routine administrative tasks and get guidance with AI-driven next best actions. We demonstrate how this solution improves speed, accuracy, and trust throughout the claims lifecycle—from first notice of loss (FNOL) to final resolution.
Ashish Kudaisya,
VP, Engagement & Solutioning Lead,
EXL
Session 2:
Drive Business Value with AI in the Workflow
Unpacking how to design workflows that drive outcomes for the AI era.
Vilas Madan
Senior Vice President – Insurance APAC
EXL
Campbell Morrison
Chief Operating Officer
Latitude Financial Services
Olivier Debaillon
Head of AI, ANZ
AWS
Kirit Kundu
Executive Manager, Enterprise Architecture and Governance
IAG
Session 3:
Get your data house in order
Two-thirds of organisations struggle with the data management capabilities required to get their AI projects out of the pilot stage. This panel discussion covers how AI-driven data modernisation can accelerate data improvements to build a foundation for innovation and growth – without waiting for data perfection.
Kathleen Wiener
Vice President of Data Management Services
EXL
John Kim
Chief Data Officer
Zurich Financial Services
David Walker
Fractional Executive
Former CTO at Westpac (Australia) and
DBS (Singapore)
Charles Sutikno
Technical GM of Field Engineering
Databricks
Jennifer O'Brien
Technology Journalist, Founder of Stories Ink and former CIO.com associate editor
Demos
EXLdata.ai
Agentic AI that autonomously manages discovery, migration, engineering, governance, annotation, labeling, and operations across the entire data lifecycle, delivering faster outcomes at lower cost with production-grade reliability.
Swati Malhotra,
Product Owner, EXLdata.ai,
EXL
Closing Remarks
Vishal Chhibbar
Executive Vice President, Chief Growth Officer and Head of International Growth Markets
EXL
Jennifer O'Brien
Technology Journalist, Founder of Stories Ink and former CIO.com associate editor
PAST EVENTS
EXL events
Past event speakers
Rohit Kapoor
EXL Chairman and Chief Executive Officer
Vikas Bhalla
President and Head of Insurance, EXL
Vivek Jetley
President and Head of Analytics, EXL
Vishal Chhibbar
Executive Vice President, Chief Growth Officer and Head of International Growth Markets
Anita Mahon
Executive Vice President and Business Head, Healthcare, EXL
Andy Logani
Executive Vice President and Chief Digital and AI Officer, EXL
Jodi Elkins-Desforges
SVP and Global Head of Growth and Acceleration, EXL
Karan Sood
Senior Vice President, Digital Growth Officer, EXL
Kshitij Jain
Senior Vice President, Analytics and AI Services, EXL
Arturo Devesa
Chief AI Architect, EXL
Swati Malhotra
AI Solution Leader, EXL
Wyatt Bennett
Digital Solutions Leader, EXL
Kevin Ichhpurani
President, Global Partner Ecosystem, Google Cloud
Rahul Pathak
Vice President of GenAI and AI/ML GTM, AWS
John Gallant
Enterprise Consulting Director, CIO
Sarthak Pattanaik
Head - Artificial Intelligence Hub, Head of Engineering - Digital Assets, Treasury, Clearance & Collateral, BNY
Dak Liyanearachchi
Executive Vice President, Chief Technology Officer, NRG Energy
Ashish Atreja
Founder, VALID.AI and Professor and Former Chief Information and Digital Health Officer, UC Davis Health
Preetha Sekharan
VP, Digital Incubator & Applied AI/ML, Unum
Randy Huang
Vice President, Chief Data Scientist for US Business Data, Service and Technology, Prudential
Sidd Kuckreja
SVP, Chief Technology Officer, TruStage
John Fanelli
VP, Enterprise Software, NVIDIA
Su Fen Lim
Senior Vice President, Head of M&A Strategy, Investments and Business Transformation, Tokio Marine Kiln
Gareth Hemming
Chief Distribution Officer, Hiscox
Monica Collings
Chair and Non Executive Director, Plug-N-Go, Adler & Allen, Cornwall Insight
Sumana De Majumdar
Global Head of Channel Analytics Retail Banking, HSBC
Alexandra Hordern
General Manager, Regulatory and Consumer Policy, Insurance Council of Australia
Jeffery Eberwein
Chief Solutions & Data Officer, Avant Insurance
Troy Williams
Asia Pacific Digital Leader, ISG
John Kim
Chief Data Officer, Zurich
Guy Adami
Trader, Investor, and Television Personality for CNBC’s Fast Money
Shanker Trivedi
Senior Vice President of Enterprise Business, NVIDIA
Monica Caldas
Chief Information Officer, Liberty Mutual
Naveen Agarwal
Board Advisor and Former Chief Customer Officer at Prudential Financial
Vicki Perryman
SVP and Head of Consumer and Provider Service Operations, Humana
Amit Mantrow
Chief Data and Analytics Officer, Lockton
