Banking and Capital Markets: Transforming the Industry | EXL

Harness data and AI to drive sustainable growth and manage risk

AI has the potential to change the game for banks and financial institutions. But large-scale digital transformation in financial services has been hampered by challenges including regulatory compliance, talent gaps, and legacy systems. EXL’s end-to-end data, AI and digital operations services help you stay ahead of the pack by addressing today’s challenges and beyond. We offer financial markets consulting and partner with retail banks, credit cards, capital markets, fintech, wealth and retirement companies, and other financial institutions to manage risk, improve customer experience, and optimize business operations – propelling your business forward

EXL Impact

Powering the success of global industry leaders

Our AI-powered cloud solutions and industry expertise help banks and financial institutions unlock the full potential of their data, transforming operations and improving business outcomes.

8

of the top 10 US banks

9

of the top 20 global banks

3

of the top 5 asset management firms

8+

fintechs, payment networks, and lenders

Who we serve

EXL's advanced analytics, generative AI and cloud capabilities help organizations drive actionable insights at speed.

Retail banking and credit cards

Retail banking and credit cards

<p>Addressing management challenges with data-led digital automation, analytics, and staffing services for improved margins and customer satisfaction</p>

Capital markets

Capital markets

<p>Transform to data-led digital operations on the strength of EXL’s domain-specific analytics and AI capabilities across the customer lifecycle</p>

Fintech

Fintech

<p>Acquire new speed to market using agile, efficient solutions that accelerate growth and sustain profitability at scale</p>

Wealth and retirement services

Wealth and retirement services

<p>Take a customer-centric approach to client management using EXL’s data-led technology to cut cost and enhance customer satisfaction</p>

Banking and capital market solutions

Evolving solutions for evolving needs

Risk and compliance

Risk and Compliance

<p>Navigate increasingly complex regulations with custom-built models and ongoing monitoring to keep your business compliant.</p>

Finance and accounting

Finance and accounting

<p>Discover deep actionable insights faster</p>

Data management

Data management

<p>Implementing a comprehensive strategy that includes infrastructure, reporting, governance, modernization, and integration</p>

Customer experience

Customer experience

<p>Harness the power of data-driven insights, automation, and generative AI to assist human agents and improve customer operations.</p>

Modernize operations

Modernize operations

<p>Leverage AI-powered tools and insights to streamline processes, reduce manual tasks, improve efficiency, and maintain quality.</p>

Transaction intelligence

Transaction intelligence

<p>Harness data to reveal valuable insights that drive smarter decision-making and create sustainable business advantage.</p>

Fraud detection and prevention

Fraud detection and prevention

<p>Leverage AI-powered insights and real-time monitoring to proactively identify and prevent fraud.</p>

Target and performance marketing

Target and performance marketing

<p>Deploy real-time triggers to deliver more targeted offers, increasing response rates and ROI.</p>

Collections

Collections

<p>Optimize your collections strategy with data-driven insights, automation, and targeted outreach.</p>

Testimonials

EXL in Banking and Capital Markets: Client success in disruptive times

Member of:

Insights

Explore the latest perspectives

How to Make the Promise of Generative AI a Material Real...

card-img

Are banks and lenders ready to ride the next wave of the...

View White paper

EXL 2025 Enterprise AI Study: Banking and Capital Market...

View Infographic

View all insights