The global pandemic has accelerated digital transformation across industries, and it’s changing the way people think about insurance and customer service from their providers. Customer engagement at all touchpoints needs to be instant, enhanced, simplified and personalized, and insurers are adopting new digital capabilities like conversational AI and automation as a result.
Watch this webinar where executives from US and Australian insurers for an insightful discussion exploring:
- How have insurers benefited from leveraging conversational AI?
- How are leading insurers building their AI roadmap?
- How can insurers look beyond standalone automation to build AI-infused customer experiences of the future?
Vice President & Chief Architect, Guardian Life
Customer Experience & Digital Enablement Manager, IAG
Chief Commercial Officer, Amelia
Chief Digital Officer, EXL Service