Conversational AI

Conversational AI

Redefine your customer experience for measurable results

Conversational AI

Redefine your customer experience for measurable results

AI infused customer experience

EXL EXELIA.AI™ is a pre-trained solution for human like interactions through voice & chat, developed across industry specific use cases. EXL EXELIA.AI™ make consumers self sufficient and able to instantly solve their queries through next-gen natural language processing and contextual understanding. Our conversational AI teams up with human colleagues to solve challenges for service providers and customers, deliver world class service and measurable results.

Schedule a demo

How is EXL EXELIA.AI™ different?

AI-powered-human-like-interactions

AI-powered human-like interactions

Contextual-interaction

Contextual interaction handling

Common-knowledge

Common knowledge base for domain specific solution

Integration-with-digital-channels

Integration with digital channels

Recalls-information

Recalls information from past interactions

EXL EXELIA.AI™ features

Conversational
Conversational
Conversational

State of art engine for real-time conversations in an omnichannel, multilingual environment

Conversational

Platform agnostic solution

Conversational

High replicability and applicability in multiple business processes

Conversational

Plug and play model, require limited customization and enable rapid implementation

Conversational

  • State of art engine for real-time conversations in an omnichannel, multilingual environment
  • Platform agnostic solution
  • High replicability and applicability in multiple business processes
  • Plug and play model, require limited customization and enable rapid implementation

Proven business and customer outcomes

Outcomes-1
Outcomes-2
Outcomes-3
Featured insights
With EXL EXELIA.AI™, healthcare organizations can provide a true digital experience for patients and members, while improving customer experience, reducing costs to serve, maximizing profitability, and differentiating the market.
At EXL Health, delivering effective, empathic AI-infused customer interactions for our clients has never been more important. In fact, AI solutions are cited as the number one customer experience trend in 2020.
Business travel will never be the same again. There are six major issues that will impact business travel in a post-pandemic world.
Most major retailers say the pandemic’s impact will be permanent. 90% of retailers believe online transactions will continue at their current levels, or increase over the next few years1 . Today, every retailer is investing in strengthening their omnichannel capabilities. It’s important to maintain communications with customers to keep them loyal to your brand.
Conversational AI adoption is accelerating across enterprises for its ability to offer immediate, relevant customer support. It not only helps to resolve customer queries faster, but improves over time by learning new skills and information with every interaction