EXL has achieved placement as a Leader and Star Performer in the “Everest Group PEAK Matrix® Assessment 2020 for L&P Insurance BPO” for market impact and vision & capability.
Key EXL strengths cited by the Everest Group in the report include:
- High growth trajectory, with a focus on the group life and TPA markets, strengthening leadership and making niche talent upskilling investments
- End-to-end servicing capabilities on the L&P insurance value chain, with investments into forward-looking capabilities such as actuarial transformation and data-driven underwriting
- Proprietary PAS platform – LifePRO®
- Buyers have appreciated EXL’s domain capabilities, comfort with challenges, openness to outcome-based pricing, analytics expertise, a process transformation mindset, and proactiveness in contingency management
Executive Vice President and Head of Insurance, EXL
"Our advancements in finding innovative ways to apply AI, machine learning, and analytics for our insurance clients is a large part of our continued success. We will continue assisting our clients in accomplishing their objectives for improving digital customer journeys, gaining real-time insights that can power decisions, and increase revenue."
Senior Vice President and Head of Life and Pension Insurance, EXL
"We are pleased with our designation as a Leader and Star Performer. L&P insurers are under tremendous pressure to develop resilient, agile, and profitable operating models. We believe this positioning shows how we are making the right investments and developing the right capabilities in our group and individual insurance solutions combining digital interventions, analytics, and our powerful domain experience to solve pressing industry challenges. We will continue to partner with our clients to position them for success, now and in the future."