How is EXL Conversational AI different?
AI-powered human-like interactions
AI-powered human-like interactions
Integration with digital channels
Integration with digital channels
Contextual interaction handling
Contextual interaction handling
Recalls information from past interactions
Recalls information from past interactions
Common knowledge base for Domain specific solution
Common knowledge base for Domain specific solution
EXL Conversational AI Features

State of art engine for real-time conversations in an omnichannel, multilingual environment

Platform agnostic solution

High replicability and applicability in multiple business processes

Plug and play model, require limited customization and enable rapid implementation

  • State of art engine for real-time conversations in an omnichannel, multilingual environment
  • Platform agnostic solution
  • High replicability and applicability in multiple business processes
  • Plug and play model, require limited customization and enable rapid implementation
Proven Business and Customer Outcomes
Intelligence

Digital Intelligence is the foundation of everything we do, and inspires our ideas and research.

WHY EXL
Digital Transformation. Strengthened by deep knowledge of domains.

Digital Transformation. Strengthened by deep knowledge of domains and data to understand the context of specific customer interactions, it is the power to redefine your market, re-engage your customers, reconfigure your cost base, and reimagine your business models.

EXL Conversational AI is a ‘Pre-trained domain specific Conversational AI solution for human like interactions to improve customer experience and reduce cost to serve with contact deflection’.

2 AECUS AUTOMATION AWARDS
for leadership in digital transformation, including RPA, cognitive computing, and advanced analytics. (2017)
HIGH PERFORMER
in “HfS Blueprint: Design Thinking in the As-a-Service Economy” (2016)
PARTNER OF THE YEAR
for innovation and technology by Aflac

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