EXL has been named as a Leader for the fifth consecutive year in the “Everest Group PEAK Matrix™ Assessment 2019 for Property & Casualty (P&C) Insurance BPO,” as well as Star Performer status for the third time in the past four years.
“EXL has successfully achieved double digit revenue growth in P&C Insurance BPO through new client wins – especially in the regions of North America and Asia Pacific - as well as growth in process transformation consulting and analytics review,” said Skand Bhargava, Practice Director, Everest Group. “The company has also rightly aligned itself with the market dynamics toward digital transformation and has developed solutions leveraging multiple technologies across the P&C value chain.”
Key EXL strengths cited by Everest Group in the report include:
- Consistent growth across revenue, clients and FTEs
- Coverage across the client spectrum and P&C value chain in major markets such as North America, UK, Europe and Asia-Pac
- Digital capabilities including digital customer acquisition, analytics and robotics embedded in processes across claims, policy servicing and new business management
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Executive Vice President and Head of Insurance
"We are excited to be recognized as a Leader by Everest Group for the fifth consecutive year. The P&C insurance industry is going through a period of unparalleled disruption due to technology and customer expectations. Insurers need a strategic transformation partner that will help reinvent processes and scale digital initiatives."
Senior Vice President, Global Insurance F&A and P&C Leader
"This recognition validates our approach to digital transformation. We look forward to helping our clients leverage AI, analytics and advanced automation to enhance experiences for insurance customers, agents, and brokers."