Showing 271-280 of 571 results for "Customer Experience"
<span class="gl-search-category-title mr-3">White paper</span> <span class="gl-search-category-date">February 29, 2024</span>
No surprises act & price transparency rule: impact & strategy
During 2021, 28 Million Americans exhausted their savings due to medical debt. This issue spans generations, and is no longer a concern isolated to the older, sicker populations: 42% of Mill...
<span class="gl-search-category-title mr-3">White paper</span> <span class="gl-search-category-date">February 29, 2024</span>
The state of the mortgage industry: building a sustainable operating model for 2021 and beyond
2020 has been a unique year for the housing industry, not only due to the impact of the coronavirus pandemic, but as a result of an all-time low interest rate environment. Mortgage lending i...
<span class="gl-search-category-title mr-3">White paper</span> <span class="gl-search-category-date">February 29, 2024</span>
A pathway to more efficient finance and accounting operations
A CFO perspective on data-driven finance, the transformation journey and strategies for sustaining long-term return on investment.
<span class="gl-search-category-title mr-3">Case study</span> <span class="gl-search-category-date">February 29, 2024</span>
Improving cyber threat management for a pharma company
The healthcare company had originally outsourced its security operations center, limiting transparency and insights surrounding cyber threat behaviour and management. Its lack of in-house cy...
<span class="gl-search-category-title mr-3">White paper</span> <span class="gl-search-category-date">February 29, 2024</span>
Powering the modern life insurance carrier with advanced AI and data
Welcome back to our whitepaper series. If you read our introductory paper, you know that we are focused on how to use AI and data throughout the new business and underwriting processes.
<span class="gl-search-category-title mr-3">White paper</span> <span class="gl-search-category-date">February 29, 2024</span>
Actuarial transformation
Within insurance, the actuarial function has largely remained untouched by the technological advances for several decades. However, the recent shifts in the market dynamics, customer prefere...
<span class="gl-search-category-title mr-3">White paper</span> <span class="gl-search-category-date">February 29, 2024</span>
Customer centric omni-channel marketing for utilities
Utilities consumers today are more empowered because of an increase in options to choose from, the ease of shifting to competitors, and better product knowledge. Digitalization is bringing f...
<span class="gl-search-category-title mr-3">Solution sheet</span> <span class="gl-search-category-date">February 29, 2024</span>
EXL’s CX transformation digital solution suite solution sheet
The retail industry has seen many disruptions across the last few years that have driven a paradigm shift in consumer behaviors, trends, and customer servicing models.
<span class="gl-search-category-title mr-3">Case study</span> <span class="gl-search-category-date">February 29, 2024</span>
A transformation partnership outline
EXL’s deep partnership with this large national health plan has grown exponentially over the course of the past sixteen years. Initially, the partnership centered on small and steady managem...
<span class="gl-search-category-title mr-3">White paper</span> <span class="gl-search-category-date">February 29, 2024</span>
Digitalization and the role of the CFO
Digitalization is having a profound impact on the role of the Chief Financial Officer (CFO), as much or arguably more than the vast majority of roles within organizations. I had the honor of...