Showing 321-330 of 552 results for "Customer Experience"
<span class="gl-search-category-title mr-3">White paper</span> <span class="gl-search-category-date">February 29, 2024</span>
Leveraging image analytics for P&C Insurance – personal & commercial lines
Property risk assessment is an essential process within the property and casualty (P&C) industry that has been largely unaffected by technological disruptions – until now. The use of ima...
<span class="gl-search-category-title mr-3">White paper</span> <span class="gl-search-category-date">February 29, 2024</span>
Delivering next generation claims operating model for general insurers
Operating models answer a very fundamental, yet most substantial question: How to deliver profitable and differentiating services to customers. Amid changing customer expectations, a rapidly...
<span class="gl-search-category-title mr-3">Reports & research</span> <span class="gl-search-category-date">February 29, 2024</span>
Everest Group names EXL a leader PEAK Matrix® Assessment for Advanced Analytics and Insights Services 2022
EXL has been named a Leader in Everest Group’s Advanced Analytics and Insights (AA&I) Services PEAK Matrix® Assessment 2022. Key EXL strengths cited by the Everest Group in the report includ...
<span class="gl-search-category-title mr-3">White paper</span> <span class="gl-search-category-date">February 29, 2024</span>
Strategic review to drive reduction in expense ratio for commercial insurers
While COVID-19’s immediate impact on industries such as travel, tourism and hospitality has made itself abundantly obvious, the pandemic has spared no industry or economy. Every sector is ch...
<span class="gl-search-category-title mr-3">White paper</span> <span class="gl-search-category-date">February 29, 2024</span>
Transforming back-office performance in travel & logistics: The 4-step plan
In today’s highly competitive business landscape, customer-centricity is a fundamental driver of organisational success. Especially in travel and logistics, where service differentiation is ...
<span class="gl-search-category-title mr-3">White paper</span> <span class="gl-search-category-date">February 29, 2024</span>
De-risking policy administration platform conversion
The right administration solution can provide companies with competitive advantages for years to come due to the significant improvements in the speed of bringing new products to market and ...
<span class="gl-search-category-title mr-3">Article</span> <span class="gl-search-category-date">February 29, 2024</span>
EXL Paymentor™ and Argus predictions for 2021 and beyond
What is the current state of the payment industry? Why is debt collection more important now than ever? How can you stay on top of the situation and improve your collection rates, even as ac...
<span class="gl-search-category-title mr-3">White paper</span> <span class="gl-search-category-date">February 29, 2024</span>
Utilities in the age of electric vehicles
The impact of vehicles on the environment has driven regulatory mandates to adopt a more sustainable way of commuting. As a result, electric vehicles (EVs), and the necessary infrastructure ...
<span class="gl-search-category-title mr-3">Video</span> <span class="gl-search-category-date">February 29, 2024</span>
Speed to value with EXL AI:OS™ - Operationalize AI and cloud at scale
In a world where every touchpoint, interaction, and experience with your end consumer is virtual, organizations must rapidly respond to the expectations of increasingly digitally-savvy custo...
<span class="gl-search-category-title mr-3">White paper</span> <span class="gl-search-category-date">February 29, 2024</span>
Service excellence: A powerful disruptor for Life & Annuities
L&A insurers that don’t put service excellence at the core of their operations will not succeed in the coming years. Those that do find new ways of delivering seamless customer experienc...