Showing 71-80 of 554 results for "Customer Experience"
<span class="gl-search-category-title mr-3">Solution sheet</span> <span class="gl-search-category-date">April 17, 2025</span>
EXL Data & Analytics Overview
From geopolitical events to supply chain disruptions to volatile economic cycles, businesses across industries are facing unprecedented shifts. And those who adapt quickly have a distinct ad...
<span class="gl-search-category-title mr-3">Case study</span> <span class="gl-search-category-date">April 17, 2025</span>
Digital transformation for an energy provider
EXL’s deep domain knowledge helped design and deploy digital and analytics solutions to deliver a trifecta of impacts of improved experience, outcomes, and efficiency. EXL partnered with the...
<span class="gl-search-category-title mr-3">Case study</span> <span class="gl-search-category-date">April 16, 2025</span>
EXL creates $23M impact for shop direct
Shop Direct began as a catalog retailer more than 80 years ago, with the goal of “making good things more easily accessible to more people.” For decades, the arrival of this U.K. company’s c...
<span class="gl-search-category-title mr-3">Case study</span> <span class="gl-search-category-date">April 16, 2025</span>
EXL helps large insurance broker process Certificates of Insurance with speed and efficiency
To effectively service its growing client base, one of the leading insurance brokerage firms in the U.S. had to find a more efficient way of issuing Certificates of Insurance (COIs) to insur...
<span class="gl-search-category-title mr-3">Case study</span> <span class="gl-search-category-date">April 16, 2025</span>
EXL improves collections performance for a large multinational bank with EXL Paymentor
EXL identified the operational scope to improve the effectiveness of B2C collections for a large multinational bank. The bank was looking for an agile partner to improve the economics of deb...
<span class="gl-search-category-title mr-3">Reports & research</span> <span class="gl-search-category-date">April 16, 2025</span>
2024 EXL enterprise AI study: Bridging strategy and operations - UK
Insurance and financial services companies are at the AI tipping point. Soon, almost every business will be using this transformative technology.
<span class="gl-search-category-title mr-3">Reports & research</span> <span class="gl-search-category-date">April 16, 2025</span>
2024 EXL enterprise AI study: How AI leaders are pulling ahead
Almost every company is using AI or planning to use AI. That statement isn’t just speculation – our recently completed EXL 2024 enterprise AI study found that 98% of companies have implement...
<span class="gl-search-category-title mr-3">Webinar</span> <span class="gl-search-category-date">April 16, 2025</span>
The CX paradigm shift: Exploring generative AI's impact on customer experience
This panel webinar focused on the transformative role of generative AI in shaping the customer experience landscape. The session brought together industry experts, thought leaders, and CX pr...
<span class="gl-search-category-title mr-3">Reports & research</span> <span class="gl-search-category-date">April 16, 2025</span>
EXL recognized as an insurance services leader in ISG Provider Lens™ 2023 – North America and Europe
EXL has been recognized as a leader across three categories in the ISG Provider Lens™ Insurance Services 2023 in North America and in one category in Europe. The categories are:
<span class="gl-search-category-title mr-3">White paper</span> <span class="gl-search-category-date">April 16, 2025</span>
Evolving role of the CFO in the age of AI
AI will have a profound impact on businesses in more ways than currently imaginable. While this technology has been available for many years, the heralded arrival of generative AI* has upend...